Preventative Maintenance Technician

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on what’s really important – TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the Bou Crew.

Position Mission: The Preventative Maintenance Technician is responsible for providing the service and support necessary to maintain equipment for 45-65 retail coffeehouses in a first-class condition through preventative maintenance, installations and repair support. You will thrive by anticipating and troubleshooting the equipment as necessary to provide a quality product in our coffeehouses. You will be successful if you are eager to learn new things through proactive planning, problem solving, attention to detail, and the ability to work independently.

This position requires 60-70% travel.

• Perform preventative maintenance on equipment within Company-owned retail coffeehouses, including espresso/brewing, HVAC and refrigeration. This includes, but is not limited to:
• Complete regularly scheduled preventative maintenance on equipment
• Manage scheduling independently based on business needs
• Track and maintain equipment data
• Evaluate equipment to assess for repairs or replacement as needed
• Provide troubleshooting support for store operations on equipment issues
• Provide direct service support to the retail stores for repair and maintenance needs for day-to-day operations as well as emergency needs
• Install and de-install equipment
• Coordinate repairs through 3rd-party service providers identified during scheduled maintenance

• Identify repair trends and issues through partnership with Store Operations leadership
• Report issues and findings to Facilities leadership to identify next steps
• Adapt communication to the store leadership to ensure partnership is effectively maintained
• Constructively address problems and issues as they arise to find acceptable and practical solutions based on knowledge of the company’s best practices

• Inventory control and management
• Transport products as needed to and from supplier, storage and coffee house
• Maintain spare parts inventory and order parts as required

• Must be able to communicate effectively with individuals of differing knowledge levels (vendors, sub-contractors, operations management, corporate staff, etc.)
• Excellent customer service skills
• Strong management capabilities to maintain control of activities of contractors, suppliers, job supervisors and numerous projects
• Proven ability to solve problems, perform data analytics, think critically, and make timely decisions
• Excel in a fast-paced, results-oriented, and dynamic environment; flexible and can respond quickly and effectively to business issues
• Highly motivated, able to prioritize multiple tasks, organize work to meet deadlines and multiple requests
• Ability to operate with a high level of independence, professionalism, and accountability

• Minimum of 2 years’ experience servicing restaurant equipment (experience with espresso and brewing equipment is a plus) as well as experience maintaining mechanical, electrical and plumbing systems
• Basic understanding of mechanical, electrical and plumbing building systems
• Basic computer skills, including Microsoft Office programs
• Valid Driver’s license
• Possess a reliable work vehicle able to transport a ladder necessary for roof access as well as tools, parts and filters

• Certification in refrigeration

The physical demands for this position are to sit, stand, bend, and lift/carry up to 150 lbs, handle up to 300 lbs, climb ladders, access equipment and move continually during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.