Utilities Crew Supervisor

The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to roughly 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of our communities.

The position functions as the primary Utilities Crew Supervisor for multiple crews and Field Supervisors assigned to the Closed‑Circuit Television (CCTV) Sewer Inspection Program within the Sewer Maintenance Division. Crews within this program are tasked with using remote‑controlled robotic cameras to visually inspect the condition of sewer mains, manholes, and other underground structures within the sewer collection system. Incumbents supervise the work of assigned crews and perform the most advanced work of those supervised, including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

• Qualifying Supervisor – Utilities Crew are eligible for training certifications that can provide stipends of up to 12.5% additional pay.
• Education provided to learn Wastewater Collection Operator standards and earn certifications.
• Get your CDL! The City will provide CDL training and license reimbursement upon passing the CDL exam.

Scheduled working hours are Monday through Friday, 6:30 am to 3:00 pm. This position carries with it an on‑call requirement which includes 8 hours of paid standby per on‑call week, plus the potential to earn overtime pay at 1.5 times the normal hourly rate for hours worked over 40.

This position will report to the Lake Woodard Operations Center Annex, located at 3324 Lake Woodard Drive, Raleigh, NC 27604.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.

• Performs general supervisory and personnel functions for direct reports, to include hiring, promotions, transfers, disciplinary actions, termination, and performance evaluation activities.
• Checks quality assurance on completed work and electronic work orders.
• Trains new and current employees on work processes, safety procedures, and other necessary work tasks.
• Conducts work notification to affected customers prior to work commencement. Follow up with customers regarding various work‑related issues or concerns.
• Marks work areas and submit utility locate requests via the NC 811 system.
• Directs oversight and guidance of frontline supervisors who direct heavy equipment operators who excavate sanitary sewer mains, manholes, and other appurtenances within the public right of way, in close proximity to adjacent utilities.
• Plans, monitors and reviews daily work activities. Monitors inventory, resources and materials needs and initiates orders for resources based on requirements. As needed, works with contract workers and trade specialists by scheduling and coordinating repairs and maintenance services.
• Instructs staff completing various manual labor tasks such as cutting asphalt streets or concrete sidewalks, hand digging to locate buried utilities, loading/unloading heavy equipment, using gas‑powered saws to cut and remove damaged sewer pipes, installation of new sewer pipes/fittings, replacement of sewer manhole rings/covers, back filling excavations, work site cleanup, materials hauling/disposal, and additional site restoration activities.
• Documents work progress and complete electronic work orders.
• Responds to customer generated calls and investigate reports of issues to determine appropriate corrective actions.
• Provides support to the City’s emergency response in the event of inclement weather, to include support for debris cleanup after severe storms or snow and ice response for…