Field Service Tech II

LnW Field Service Technician 2

Responsible for the completion of assigned tasks at customer locations in the Cherokee, NC area and region. This includes installs, change of ownership, preventative maintenance, and unscheduled calls; service and supplies. The certified technician will troubleshoot all customer problems over the telephone and/or traveling to customer locations for repair, installation, COO, preventative maintenance, and removal of company equipment with limited direct supervision.

• Ensures that tools and equipment are kept in proper, safe, and working condition
• Returns completed paperwork for processing in a timely manner
• Provides high quality service to customers
• Troubleshoots problem down to component level level internal diagnostic tests, options, and functional testing with coins
• Visits clients and performs gaming maintenance
• Performs basic repair and preventative maintenance on assembly level components
• Trains less experienced technicians on use of troubleshooting techniques
• Stays abreast of the latest technology and is able to install updates
• Replaces faulty components when authorized by the customer
• Verifies property specifications so game options and parameters can be set accordingly
• Reviews customer issues with management and tech support
• Ensures customers are satisfied with Light and Wonder equipment

High school diploma or its equivalent

• Must be at least 21 years old, as required by law
• Basic electrical or mechanical knowledge.

One to two years of experience in the assembly, testing, or repair of electronic devices or related field.

Past experience, background, mechanical background, IT knowledge.

• Valid driver’s license for the state in which you are based
• Valid gaming card (or ability to obtain one)
• Basic mechanical assembly skills
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Ability to read and understand schematics and service manuals
• Strong customer service
• Desire to lead and help others
• Problem solving skills
• Pleasant personality, especially towards customers

Must be able to lift/push/move heavy equipment over 70 lbs.

• The work conditions are representative and typical of similar jobs in comparable organizations

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please  for EEOC Poster.