Loss Prevention Agent

Overview

Position Summary The Loss Prevention Security Guard is responsible for helping maintain a safe and secure shopping environment for customers, team members, and company assets. This role focuses on theft deterrence, observation, reporting, and customer safety while providing professional and courteous service at all times.

• Maintain a visible presence in and around the store to deter theft and unsafe behavior
• Observe customer and employee activity for potential theft, safety risks, or policy violations
• Monitor entrances, exits, and high-risk areas of the store
• Be knowledgeable of company systems and procedures and monitor such in order to identify and investigate suspicious activity that may require action
• Respond to suspicious activity using non-confrontational and de-escalation techniques
• Report incidents of theft, safety concerns, or disturbances to store management
• Accurately document incidents, observations, and actions taken
• Assist with emergency situations such as medical incidents, evacuations, or alarms
• Support store leadership during investigations as directed
• Follow all company policies regarding apprehension, safety, and use of force
• Provide excellent customer service while enforcing store safety standards

• High school diploma or GED preferred
• Previous security or loss prevention experience a plus
• Strong observation and communication skills
• Ability to remain calm in stressful situations
• Knowledge of theft deterrence and safety procedures preferred
• Must be able to work flexible hours, including nights, weekends, and holidays

• Must be able to lift 25-50 lbs
• Ability to stand, walk, and patrol for long periods
• Ability to visually monitor store activity and surveillance systems
• Ability to communicate clearly in person and in writing

• Professionalism and integrity
• Situational awareness
• Conflict de-escalation
• Attention to detail
• Teamwork and communication