Specialty Service Professional

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Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.

We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

We are seeking to hire a talented Specialty Sales & Service Professional. This role is a hybrid role consisting of both sales and service and optimized by streamlined leads through marketing, fellow Service Professional and the Sales Appointment Setter program. The role will be able to flex depending on workload, with the ultimate goal of being primarily focused on closing sales.

This position will have the opportunity to sell primarily specialty services (german cockroach, bed bug, termite, rodent and exclusion and insulation in applicable markets) along with of course our traditional services such as general pest control, outdoor package and other ancillary services. You can communicate at a high level on the biology and behaviors of insects, identify specialty pest infestations and build value through the sales process.

In return, being able to close sales and generate revenue for your respective location/Hawx. You will exemplify excellent customer service and professionalism while following a daily schedule of services.

• Full-time position
• $18 - $20 per hour

• Adhere to KPI’s set around: lead appointments, close rates, sales quota, sold to service, customer experience, etc.
• Respond promptly to leads, follow up effectively and process sales accordingly through various hand held and technology enabled systems/platforms.
• Inspect and perform pest control treatments for residential and commercial customers using high-quality, environmentally-responsible products.
• Enter/exit structures, crawl spaces, climb over and on top of structures, ascend and descend stairs and ladders.
• Must deliver premier customer service to resolve pest issues.
• Read and interpret pesticide labels to correctly mix products based on areas measured and quantities needed.
• Record work activities and complete all paperwork after finishing services.
• Perform residential pest management service routes with the highest level of customer service, professionalism, and efficiency.
• Maintain and care for company equipment, vehicle and gas card and other job-related items.
• Address and alleviate customer concerns and pest related issues by using integrated pest management strategies.
• Follow up with the completion of sold work to ensure customer satisfaction.

• Reliable:
  Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person:
  Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator:
  Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.

• Tech Literate:
  Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
• Problem-solver:
  Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen…