Equipment Armor Sales Rep

Overview

Join the Experts in Fleet & Heavy Equipment Glass Services

Founded in 1996 and headquartered in Wake Forest, North Carolina, Fleet Glass Services (FGS) is a trusted leader in glass repair, replacement, and installation for fleet vehicles, specialty units, and heavy equipment. We proudly serve fleet managers, maintenance teams, mining operations, and risk management professionals across the region.

Our technicians are highly trained and committed to delivering exceptional service with a strong focus on quality, safety, and reliability. At FGS, we don’t just fix glass — we keep fleets moving.

We’re looking for a Sales Representative to join our skilled and dedicated team. You’ll be part of a close‑knit group that values expertise, integrity, and long‑term customer partnerships. Whether you’re helping a mining operation upgrade its protective plating or guiding a commercial fleet through the best armor solutions for their vehicles, your work will directly strengthen the safety, performance, and reliability of our clients’ equipment.

This role is a salaried and commission based.

• Order Processing & Customer Service (50%)
• Take inbound calls and emails from prospective and existing customers
• Configure protection packages based on customer equipment and application
• Generate accurate quotes with pricing and lead times
• Process orders through shipping coordination
• Answer technical questions and provide product training over the phone
• Resolve customer issues and complaints
• Conduct quarterly check-in calls with existing customers
• Travel occasionally to regional customer and industry association meetings (e.g., aggregate and scrap metal & recycling and others)
• Identify expansion opportunities (hydraulic guards, sacrificial layers, additional machines)
• Follow up on and nurture all leads and referrals
• Conduct outbound prospecting to existing customer base
• Schedule replacement shield reminders based on purchase history
• Maintain accurate CRM records (all calls, emails, quotes)
• Update customer contact information
• Generate weekly pipeline reports
• Coordinate with production on delivery timelines
• Assist with marketing content (customer feedback, testimonials)
• Support trade show/meeting participation, preparation and follow-up

We’re looking for someone who brings:

• 2-5 years of experience in inside sales or customer service
• Proven track record of meeting/exceeding quotas
• Strong verbal and written communication skills
• Comfortable with phone-based selling
• Detail-oriented and process-focused
• Self-motivated and able to work independently
• Proficiency with CRM systems (Salesforce preferred)
• Willingness to travel occasionally within Southeast U.S.

Bonus if you have:

• Construction, equipment, or industrial background
• Technical aptitude (can learn specs, dimensions, applications)
• Consultative selling approach vs. transactional order-taking
• Experience with technical or engineered products
• Willingness to work in Raleigh office 5 days per week

• Competitive pay and benefits
• Opportunities for training and advancement
• Supportive team environment
• Work that makes a real impact on safety and operations