Inside Sales Representative

Company Overview

Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices.

We are a recognized industry leader offering sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools.

Every day our People of Change are doing incredible things by working together to pursue our shared purpose—to deliver on the promise of technology and human ingenuity.

The Inside Sales Representative will play a key role in driving sales growth by building relationships with customers, providing expert product knowledge, and ensuring a seamless sales process The Inside Sales Representative will work closely with Account Management, Customer Success, and other departments to support our customers’ needs and contribute to the overall success of Benchmark. This role reports directly to the VP Sales & Marketing.

• Customer Engagement
  :
  Respond to inbound inquiries and proactively reach out to potential customers via phone, email, and other communication channels
• Product Knowledge: Maintain a thorough understanding of our product lines, including machine control systems, construction tools, and related equipment to effectively assist customers with their needs
• Sales Process: Guide customers through the sales process, from initial contact to order fulfillment, ensuring a positive customer experience.
• Order Management: Process orders accurately and efficiently, coordinating with the operations team to ensure timely delivery of products.
• Relationship Building: Develop and maintain long-term relationships with costumes to drive repeat business and customer loyalty.
• Collaboration: Work closely with Customer Success and Account Management, providing support and sharing information to ensure a unified approach to customer service. Must be available for occasional on-site, face-to-face meetings
• Problem Solving: Address and resolve customer issues or concerns in a timely and professional manner
• Sales Reporting: Track and report on sales metrics, including pipeline management, customer feedback, and market trends
• Continual Learning
  :
  Stay updated on industry trends, product developments, and competitive offerings to provide informed recommendations to customers

Note: This role is recruited for on an ongoing, as‑needed basis.

• High School Diploma or its equivalent, Bachelor’s Degree in Business, Marketing, Communications or related field preferred
• 1 - 3 years proven experience in an inside sales role, construction equipment or related industry experience preferred
• Strong communication and interpersonal skills
• Ability to build and maintain customer relationships
• Proficient in CRM software and Microsoft Office Suite
• Detail oriented with strong organizational skills
• Ability to work independently and as part of a team
• Problem solving mindset with the ability to handle customer inquiries effectively

• Motivated and results driven
• Customer focused with a positive attitude
• Eager to learn and grow within the company
• Hybrid role:
  Can work remotely; be available to work from Raleigh office on occasion.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law.

We offer competitive compensation based on experience. The annual compensation is up to $50k plus commission. This is a full-time position with benefits including 100% employee paid medical insurance, matching retirement plans, paid time off, and opportunities for professional development.