Inside Sales Representative

Inside Sales Representative Overview

DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.

As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.

Customer Support & Standard Sales

• Be the first point of contact for customer calls and emails
• Prepare and send quotes, pricing, product info, and lead times
• Enter accurate customer orders in the CRM/ERP system
• Provide updates on order status, shipping, or changes
• Look for opportunities to upsell or add complementary products
• Keep detailed notes in the CRM for visibility and follow‑up
• Coordinate with the sales team to ensure a smooth customer experience
• Send samples, catalogs, or product information as needed

Custom Project Support

• Assist the Custom/Project Sales team with non‑standard or unique customer requests
• Help prepare custom quotes, RFQs, and submittals
• Coordinate with Engineering, Operations, and Customer Service for accurate project details
• Track project timelines and ensure customers receive updates
• Support smooth handoffs from quote to production

• Associate degree or experience in inside sales or customer service
• Strong communication skills and a customer‑first mindset
• Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to stay organized, work efficiently, and manage multiple tasks
• 2+ years inside sales or customer service experience in selling doors or building materials industry (preferred)
• CRM and ERP experience (preferred)

• Onsite office environment
• Monday to Friday
• Celebrations and gatherings
• Recognition program
• Team approach

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industry: Wholesale Building Materials