Account Executive - Coastal North Carolina

Job Description

The Account Executive is responsible for driving new business revenue by building strong customer relationships, delivering expert product knowledge, and providing a seamless sales experience. This role partners closely with Service & Support, Customer Service, and other internal teams to ensure customer needs are met and to promote the Benchmark brand. The ideal candidate is proactive, highly communicative, and customer-centric. The ideal candidate will be covering the Coastal North Carolina region and be located in that area.

• Customer Engagement:
  Respond to inbound inquiries and proactively reach out to prospective customers via phone, email, and other communication channels.
• Product Knowledge:
  Maintain deep knowledge of machine control systems, construction tools, and related equipment to effectively support customer needs.
• Sales Process Management:
  Lead customers through the entire sales cycle—from initial contact to closing—ensuring a positive and efficient experience.
• Order Management:
  Process orders accurately and coordinate with operations to ensure timely delivery.
• Relationship Building:
  Develop and maintain long-term customer relationships to drive new and repeat business.
• Territory Management:
  Execute weekly route planning and manage assigned territory to maximize sales opportunities.
• Product Promotion:
  Demonstrate products, explain features, and highlight value propositions to prospective customers.
• Collaboration:
  
  Work closely with Service & Support and Customer Service to share information and support a unified customer experience.
• Problem Solving:
  Address and resolve customer issues in a timely and professional manner.
• Sales Reporting:
  Track pipeline activity, customer feedback, and market trends to support forecasting and strategy.
• Market Awareness:
  Monitor market conditions, competitor products, and pricing to stay informed and competitive.
• Continual Learning:
  Stay current on industry trends, new product developments, and competitive offerings.