Commercial Sales Director

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region

• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region

• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities

• Recruit, coach and mentor team members to drive excellence

• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team

• Manage and report accurate forecast and pipeline to the business

• Achievement of annual sales goals on a quarterly and annual basis is required

• Engage and align effectively in C-level meetings in order to properly understand customer business requirements

• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the Service Now executive team

• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

• Ideal candidate will currently reside in North Carolina.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level

• Strong success in recruiting, coaching and managing an exceptional sales team

• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.

• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection

• Experienced in driving sales process and drive effective working relationships with Sales Operations

• Ability to understand the 'bigger picture' and business drivers around IT

• Ability to build long term strategic and senior level relationships

• Ability to adapt and work effectively within a rapidly changing and growing environment

• Demonstrates strong business and financial acumen

• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and over achievement

• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately

• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem

• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here () . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,…