Concierge North Hills

Who We Are Kane Realty Corporation prides itself on an innovative approach to creating a sense of home and community for residents and delivering an unrivaled customer experience by practicing excellence in all we do. We hire first for character, second for ability, and third for experience, building a passionate and dedicated team.

Kane Realty is currently seeking outstanding candidates for the role of Concierge at our luxury community, Highland, located in Raleigh, NC.

• Greet every resident with energy, kindness, and enthusiasm.
• Manage general customer service needs of the property such as package delivery, food delivery, maintenance requests, and service/hospitality accommodations.
• Assist office staff with daily administrative tasks and responsibilities.
• Handle all resident requests, concerns, and complaints with grace and positivity to ensure timely and exceptional resolution.

• Outgoing, friendly, and exuding positive yet calm energy.
• Great interpersonal skills and comfort dealing with people in varying settings and conditions.
• Passionate about people and serving others; you derive joy from bringing joy to others.
• Strong critical thinking skills with the ability to act decisively and independently.
• Creative problem-solver who thrives at using creativity and ingenuity to resolve issues.
• Excellent verbal and written communication skills.
• Highly organized with the ability to multi-task and strong attention to detail.
• Proactive, action-oriented mindset; you anticipate events and pursue solutions without awaiting instruction.
• 1+ years of professional work experience, preferably in hospitality, retail, real estate, customer service, or sales.
• Track record of success in building and managing relationships with customers, clients, and internal/external partners.
• Knowledge of apartment management laws and regulations (federal, state, local).
• Proficiency with Microsoft Office Suite and Excel; experience with industry software (Yardi or Entrata) preferred.
• Prior hotel, hospitality, or concierge experience is a plus.
• Schedule:
  
  Tuesdays – Saturdays (Tuesday–Friday 2pm–10pm; Saturday 9am–5pm).

Note:

This description reflects the current responsibilities and requirements and is subject to change at the company’s discretion.