PT Key Holder

Job Title

PT Key Holder at Pet People

We are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities we serve and believe these products improve the health and well‑being of pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

• Ensure that each customer receives outstanding service by providing a genuine, friendly, and entertaining experience.
• Engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Handle escalated customer service issues as they arise and determine resolution or upscale further, communicating all issues and resolutions to the Store Manager.
• Plan, assign, direct, and complete work during shifts, including ensuring accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with Pet People policies, procedures, and applicable laws.
• Celebrate successes.
• Love what you do!

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder or Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi‑task and work in a fast‑paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours and days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount. Referrals increase your chances of interviewing at Pet People by 2x. Apply BELOW