Sales Supervisor North Hills- Raleigh, NC

Sales Supervisor - Full Time - North Hills - Raleigh, NC

Reformation is on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and awarded Best Carbon Footprint, we aim to be Climate Positive by 2025 and Circular by 2030.

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement.
• Lead the sales floor to deliver an excellent customer experience with a customer‑first mindset to build loyal relationships.
• Contribute to a technology‑led in‑store experience that surprises and delights customers.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Serve as a brand ambassador – embody brand values and engage customers on the brand, being knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis‑pulls, cycle counts and overall inventory accuracy, using this information to grow the team.
• Contribute to loss prevention in all areas of the business, setting expectations and training informally alongside leadership.
• Maintain seamless store operational procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, leading and training staff as needed.
• Provide real‑time and weekly feedback on sales, product and allocation to in‑store leadership based on sell‑through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment for the team in store.

• Minimum of 3 years retail experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced and ever‑changing environment.
• Strong interpersonal skills and an ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self‑motivation for your work and career.
• Excellent communication skills with a passion for people.
• An effective and expedient problem‑solver with keen attention to detail.
• Positive attitude that embraces tasks of all sizes.

The wage for this full‑time position is $21 per hour.

• Available to work a minimum of 30 hours per week, up to 40 hours per week.
• Open availability across a full 7‑day work week.
• Able to work a flexible schedule (days, nights, weekends, & holidays if required).

• Health, vision, and dental insurance for eligible employees.
• Paid vacation, sick leave, holidays, and volunteer time‑off for eligible employees.
• Mission‑based company with a casual and entrepreneurial work environment.
• 401(k) with company match.
• Clothing discount.

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? Studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Retail Sales