Server, Server​/Wait Staff

Summary of Position:
Crooked Hammock Brewery is excited to open in Raleigh this spring,and we’re building an incredible team to help bring this new location to life! Our focus is on creating a welcoming, high-energy space where guests can gather, connect, and enjoy thoughtfully crafted food, beer, and hospitality that feels genuine and memorable.

A Crooked Hammock Brewery Server is a beer and food expert performing a live show daily. Servers are responsible for telling the Crooked Hammock story, making guests feel like they’ve escaped to a perfect destination, and showing them how to eat, drink, and be merry.

Each server plays an essential role in creating an enjoyable, relaxed dining experience by delivering genuine hospitality, following the Crooked Hammock Steps of Service, and embodying our culture and values. Above all, servers must Enjoy the Ride!

Duties & Responsibilities:

• Provide a “Perfect Beach Escape” for our guests
• Be aware of guest’s special needs, requests, and desires. Share guests requests, needs, likes, dislikes with the rest of the team.
• Be a guest recognition expert. Know our regulars by name.
• “Fuel” the beer passion that distinguishes our brand from the competition.
• Welcome and greet guests. Smile. Make eye contact. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Be a Crooked Hammock Beer Expert. Know everything about our craft beer and all of our signature drinks.
• Provide a Tour of our Menus. Highlight features and suggest specific menu items
• Do not be “just” an order taker. Answer questions appropriately. Take orders accurately.
• Be a story teller, make suggestions and guide the customer.
• Enter orders in our point-of-sale system quickly and accurately.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Constantly maintain a clean table and environment.
• Promote the restaurant.
• Prepare final bill, present check to guest, accept payment, accurately process charges.
• Provide appropriate farewells to all guests.
• Be the hardest working member of the team.
• Perform more than your share of side work at the start and end of each shift.
• Maintain clean service areas.
• Be a team player.
• Clear and reset dirty table.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Live the brand & be a brand ambassador; make decisions in the best interest of the restaurant at all times
• Must Enjoy the Ride!

Qualifications:

• At least one year of restaurant experience at a fast-paced restaurant preferred;
• Must be at least 18 years of age
• Have advanced knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Must have flexibility in schedule to work nights and weekends

• Unlimited growth potential with salaried management opportunities
• Travel opportunities
• Team events & outings like our recent ski trip to the Poconos
• Employee appreciation events & seasonal parties
• Professional leadership development and continuous coaching, training, and mentorship