Leasing Agent

Overview

Company:
Yugo USA | Community:
Maxwell Raleigh |

Location:

On-site / Raleigh, NC |

Position Title:

Leasing Agent | Position Type:
Full-time / Hourly / Non-exempt | Compensation: $18-20

Yugo is the trusted name for student housing globally. Every day, we connect young people to opportunities and students to amazing spaces. General Managers are Futureshapers who want to positively influence and shape the lives of their staff and our students. The Leasing Agent reports to the Property Manager, and duties include leasing, marketing, and maintaining positive resident relations at the apartment community.

The Leasing Consultant is responsible for all activities related to apartment rentals, move-ins, and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with company policies and procedures.

• Greets prospective clients, shows community and performs leasing duties.
• Answers and handles incoming phone calls from prospective residents, current residents, vendor/suppliers, etc. Completes guest cards and maintains them according to established procedures.
• Tour the community and model with prospects and communicate property features and benefits to close the sale. Follow up on prospects that did not close and attempt to close again.
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
• Maintain awareness of local market conditions and trends. Contribute ideas to the property manager for marketing the community and improving resident satisfaction.
• Update required reports concerning move-out notices, activity, etc., daily and provide information to the property manager.
• Proofread lease paperwork and process move-ins and move-outs. Organize and file all applicable reports, leases, and paperwork.
• Process applications for approvals (credit check, rental history, etc.) and submit to the Community Manager for approval. Follow up with the applicant regarding status.
• Ensure apartment is ready for move-in on the agreed date. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition and file.
• Consistently implement policies of the community. Represent the company professionally at all times.
• Accept rental payments and route to the appropriate staff member for processing.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other tasks as required.
• Receive telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Accept service requests from residents and route to maintenance for prompt processing. Conduct follow-up with residents when work is completed.
• Support marketing and sales programs. Maintain market information including amenities, facilities, and pricing. Prepare for and participate in the weekly leasing activity call.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community.
• Assist in planning resident functions and host as directed by the Community Manager.
• Participate in outreach marketing activities to obtain prospective residents.
• Assist in placing banners, signage, and distributing newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.
• Completes and maintains Fair Housing Certification. Complies with all state, federal and local laws, including Fair Housing. Oversees compliance with policies related to employment and Human Resources.
• Communicates policy and procedure changes with the community team.
• Demonstrate ability to support and contribute to the community team. Ability to work a flexible schedule, including evenings and weekends.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation. Enforce all policies and ensure property records are…