Draw Inspections Quality Specialist

Overview

Remote/Hybrid, Must live 75 miles of Raleigh.

The Draw Inspections Quality Specialist is responsible for ensuring that progress inspection reports produced by inspection companies meet the agreed upon standards. Progress inspection reports are delivered by independent inspection companies and provide a non-biased, independent observation of the work completed at a construction site. With expertise in identifying the various construction trades and stages of construction, the Quality Specialist addresses defects in inspection reports as they relates to the agreed upon standards set forth between our clients and inspection companies.

• Conducts reviews of inspection reports submitted by inspection companies to verify accuracy and quality by confirming that all report requirements are met.
• Ensures that reports are reviewed within SLA and meets targets on quality standards.
• Meets productivity targets.
• Provides timely communication with stakeholders while inspections are being reviewed.
• Proactively anticipates stakeholder needs and makes recommendations as appropriate, collaborating with other teams in the company to deliver an exceptional customer experience.
• Handles escalations regarding quality and ensures timely resolution.
• Maintains and improves quality control documentation to ensure consistency and accuracy.
• Identifies opportunities for improvement.
• Stays up-to-date on changes to industry standards, company policies, and lender guidelines.
• May assist with other functions in the department as needed.

• Familiarity with quality control principles and practices.
• Excellent understanding of construction stages, trades, and terminology.
• Software experience.
• Excellent analytical and problem-solving skills.
• Has customer service experience with business clients.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with construction lending is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.