Quality Professional

Job Description

• The Quality Professional drives and monitors quality performance metrics across the end-to-end customer journey, fostering a transparent and collaborative quality culture.
• This role ensures risks are identified and controlled within the Quality Management System while supporting continuous improvement initiatives.
• The position contributes to process optimization, digital innovation, and agile project execution, applying professional technical and business knowledge to non-routine tasks and milestone-driven objectives.

• Minimum 2 years of relevant professional experience or a Master’s degree in a related field.
• Good knowledge of quality management principles and technical or business methods.
• Ability to analyze and improve processes using structured methodologies.
• Experience working in cross-functional environments.
• Strong understanding of quality-related standards and regulatory requirements.

• Drive and monitor NPS and CXI measures across the end-to-end customer journey.
• Promote a transparent and open quality culture in collaboration with management.
• Identify, assess, and control risks within the Quality Management System.
• Provide real-time transparency for ad-hoc analysis, preventive actions, and continuous improvement.
• Drive innovative digital solutions to enhance quality processes.
• Train employees in specific quality areas.
• Coach or lead agile or lean projects, including serving as a Scrum Master when required.
• Ensure implementation and compliance with quality standards and legal requirements.
• Analyze and improve processes using methodologies such as Value Stream Mapping.
• Coordinate quality-related staff and support internal and external stakeholder collaboration.
• Coordinate assigned national or international quality networks.
• Contribute to business process improvements and technology solutions in a self-managed and results-oriented manner.
• Provide functional guidance to operational staff and integrate cross-functional services.

• Strong analytical and problem-solving abilities.
• Knowledge of agile and lean methodologies.
• Ability to apply technical and business principles to variable situations.
• Effective communication and stakeholder management skills.
• Process improvement and continuous improvement mindset.
• Ability to manage milestone-driven objectives.

• Bachelor’s degree in Engineering, Quality Management, Business, or a related field required.
• Master’s degree preferred.