Urgent Care Veterinary Shift Lead

Overview

Urgent Vet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

Department: Urgent Vet Hospitals

Location: Urgent Vet - North Raleigh

Are you looking for an opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people? Our clinic is seeking a Full-time Shift Lead to help provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the-art urgent care clinic.

• The primary purpose of the Shift Lead is to perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts.
• Work to provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and steward hospital leadership goals by maximizing productivity and profitability.
• Direct, plan, coordinate, and perform duties concerned with animal health and client education to ensure consistent, efficient, quality care for patients.
• Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
• Assign cases to veterinary assistants and ensure clarity of responsibilities, and identify and resolve bottlenecks in medical operations.
• Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Train and mentor new paraprofessional staff.
• Address broken equipment issues and assist in inventory management.
• Perform other duties as assigned.
• Must be able to lift 40 lbs.
• Regular on-site presence as an essential function of the role due to the nature of veterinary hospital operations, with in-person attendance necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain safety and well-being of patients, clients, and staff.

• Two years of experience in healthcare, veterinary profession, or service-type industry required.
• Medical background with medical terminology training required.
• Associate degree or veterinary technician certification/licensure preferred.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring.
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians

Equal Employment Opportunity: We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.