Bilingual Pet Support Specialist

Want to work for one of the most progressive, effective, and innovative lifesaving animal shelters in the country? Do you believe in “Solutions, Not Excuses” when it comes to saving the lives of more than 16,000 from our community? Join our team!

We are currently hiring for a number of positions at our locations around the metro area.

KC Pet Project is committed to being a diverse, inclusive, and equitable workplace where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We at KC Pet Project are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and locations.

We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.

We are committed to modeling diversity and inclusion for the entire animal welfare community, and to maintaining an inclusive environment with equitable treatment for all.

KC Pet Project offers a comprehensive array of valuable benefits to protect employee health, family, and way of life.

To see some of the core benefits offered to KC Pet Project employees, click the button below.

Best Place to Adopt a Pet – The Pitch Kansas City Magazine “Best Of” KC Awards

Best Place to Work (over 50 employees) – The Pitch Kansas City Magazine “Best Of” KC Awards

Best Place to Adopt a Pet – The Pitch Kansas City Magazine “Best Of” KC Awards

Best Nonprofit – Kansas City Magazine “Best of KC” Awards

At KC Pet Project, we celebrate personal growth and organizational innovation to keep up with the demands and needs of the community we support.

Please note:

If you apply for a position with KC Pet Project, any communication from our HR representatives may be filtered to your junk/spam folder.

Location: Kansas City, MO

Job : 875

# of Openings:1

Position: Pet Support Center Specialist
Department: Community Programs
Reports to: Pet Support Center Supervisor
Category: Full-time; non-exempt
Compensation: $/hour
Schedule: 5 days/week, including a weekend day, 9:30am-6:30pm (one part time opportunity as well)

Pet Support Specialists are on the front lines providing excellent customer service and pet support services to Kansas City, Missouri, residents through our Pet Support Center which includes a Pet Helpline (200+ calls daily) and Pet Support Desk (shelter admissions). The Pet Support Center team partners with our community to achieve the best outcome for the pets and people we serve.

Pet Support Specialists provide an empathetic and compassionate approach while assisting community members with a surrendered animal, admitting a found animal, helping an animal return home to an owner, or problem‑solving ways to keep a pet in their home. Pet Support Specialists must be organized, appreciate attention to detail and data gathering, be a good listener, be open to challenging implicit bias, converse with people to understand their needs and/or concerns, and display problem‑solving skills.

Must be able to think on your feet, stay calm under pressure, and have a background in customer services or social services.

The Pet Support Center is an integral component of KC Pet Project’s lifesaving mission to create a compassionate, safe community for pets and people. The Pet Support Center team works extensively with the public to provide services and help to keep pets in their homes by identifying barriers, assessing needs, providing consultation, support, and follow through. The Pet Support Center is a community‑centered resource for pet owners, providing both support and services through our Pet Helpline (200+ calls daily) and Pet Support Desk (shelter admissions).

Our Pet Support Center team members are passionate about helping people find or obtain the resources they need with kindness, without judgment, and with a true desire to help people first.

• Responsible for being an exemplary role model in customer experience excellence. Make a good appearance,…