Resident Services Coordinator - DHIC

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Established in 1974, DHIC, Inc. is the Research Triangle area's leader in affordable housing development, maintaining an emphasis on innovation, quality, attractive design, and green features at our properties. DHIC has constructed, acquired and/or rehabilitated 3,727 affordable rental units in 46 different locations in eight counties in North Carolina, and has built more than 350 new homes for first-time home buyers in Wake County.

Together, these projects leveraged $600 million in direct investment from both the private and public sectors. In addition to numerous designs, community service, and management recognitions we have received, DHIC is consistently rated as an “Exemplary” member of the Neighbor Works America national network of non-profit community developers. DHIC is also a member of the Housing Partnership Network. Learn more about DHIC c.org.

Our Vision

We envision a housing ecosystem that provides and promotes equity, generational wealth, health, and wellness for the communities in which we work.

Our Mission

DHIC supports individuals, families, and seniors by providing homes and opportunities that promote the financial, physical, and mental well‐being of people and communities.

The Opportunity and Nature of Work

The Resident Services Coordinator (RSC) plays a critical role in supporting the well-being, housing stability, and community engagement of residents. Through proactive outreach, needs assessments, program development, and partnership building, the RSC ensures that residents have access to essential resources, opportunities, and supportive services.

The RSC develops strategies to foster a sense of community, conducting regular outreach to understand resident needs and interests. They perform comprehensive, non-clinical assessments to identify areas where support is needed and help residents navigate and access community resources through targeted referrals.

In addition to individual support, the RSC designs and delivers on-site programs, workshops, and events that promote youth enrichment, health, financial security, and social connection. The RSC is responsible for coordinating youth enrichment opportunities and Parent Support. Building strong partnerships with local service providers and organizations is essential to expanding available resources and strengthening the support network for residents.

This position reports directly to the Director of Resident Services who collaborates with the Vice President of Asset Management to coordinate the goals and objectives for the entire Resident Services team. The position requires strong relationships and coordination with Asset Management and Real Estate Development staff. The position requires some evening and weekend availability for events, meetings and conferences.

About Resident Services

DHIC’s community services program aims to enhance the quality of life and long-term stability and success of seniors, families, and people with special needs living in DHIC communities. Working in partnership with social service providers, public agencies, and property management staff, we focus on the following (3) core service areas including:

• Housing Stability:
  The Resident Services Coordinator (RSC) supports housing stability by providing residents with the resources, guidance, and assistance needed to maintain their housing. The RSC works closely with residents to address any challenges related to rent payment, eviction prevention, and access to social services.
• Resident Satisfaction:
  The Resident Services Coordinator promotes resident satisfaction by fostering a positive, responsive, and supportive living environment.
• Resident Leadership:
  The Resident Services Coordinator empowers and supports residents in leading and initiating their own activities, programs, and community initiatives.

Duties & Responsibilities

Key responsibilities of the Resident…