Philanthropy Operations Coordinator

The Food Bank of Central & Eastern North Carolina is an exciting, Challenging, and rewarding place to work. Our Vision:
No one goes hungry. Our Mission:
Nourish
people.
Build
solutions.
Empower
communities. We are an equal opportunity employer and are known for our Core Values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Donor Services Coordinator is an integral part of the Development department and serves as the initial point of contact for donor inquiries and supports other customer service efforts. This position is responsible for donation processing, donor services, and maintaining the integrity of the donor database, timely donor acknowledgement, exceptional customer service, and special projects as needed.

The Donor Services team provides high-level customer service to both donors and the fundraising team and works closely with the finance team to adhere to Food Bank policy regarding the proper handling of financial and donor information.

• Process, code, and acknowledge gifts with a high degree of accuracy and efficiency, adhering to established data standards, internal controls, and timelines.
• Apply working knowledge of gift acceptance, authorization, compliance, and donor intent to ensure complete and auditable gift records.
• Partner closely with the Finance team to support reconciliation of inbound donations and investigatediscrepancies.
• Collaborate with frontline fundraisers to validate gift intent, restrictions, designation, and attribution prior to posting.

• Serve as a primary point of contact for donor inquiries via phone and email, providing timely, professional, and donor-centered support.
• Assist donors with recurring gifts, tribute gifts, account updates, and general givingquestions.
• Ensure timely and accurate donor acknowledgments and stewardship-related communications.

• Maintain the accuracy and integrity of donor records by applying data standards and completing regular data updates and audits.
• Manage and monitor third-party fundraising platforms and system integrations to ensure accurate data flow and issue resolution.
• Support ongoing data cleanup, deduplication, and process improvement initiatives.

• Build, run, and interpret standard and ad hoc reports and queries to support fundraising operations and data-informed decision-making.
• Provide operational and data support for fundraising campaigns, events, and cross-functional initiatives.
• Document processes and contribute to continuous improvement efforts within Philanthropy Operations.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Required

• 3–5 years of experience in gift processing, data entry, donor services, or database/CRM support.
• Proficiency in Microsoft Word and Excel; comfort working with reports and data tools.
• Experience working with a donor database or CRM system.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple priorities, follow direction, and meet deadlines.
• Highly detail-oriented, technologically capable, and accountable self-starter.
• Commitment to and belief in the mission of the Food Bank of Central & Eastern North Carolina.

Core Competencies:

• Strong attention to detail and sound judgment
• Critical thinking and problem-solving skills
• Ability to learn new systems and processes quickly
• Ability to work independently and collaboratively in a team environment
• Effective time management and prioritization skills

Preferred
:

• Associate’s or Bachelor’s degree, or equivalent combination of education and experience
• Experience with Blackbaud Raiser’s Edge NXT
• Prior nonprofit or fundraising operations experience

• Frequent contact with donors and contributors to the organization.
• Daily contact and interaction with Food Bank administrative staff.

The physical demands described here are representative of those that must be met by an employee to…