Assistant Facility Manager

About AAA Car Care

At AAA Car Care, we are your preferred automotive experts providing friendly advice and technical expertise. With 34 stores and counting, we are the largest chain of AAA club‑owned repair facilities in the USA. Every AAA Car Care facility is staffed with ASE‑certified technicians who treat every car with the utmost care.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us… Come join our team!

Full Time

• Lead the overall operational, budgetary and financial activities of the Car Care location (payroll, expense control, shop efficiencies).
• Provide leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level.
• Lead and assist in the customer service and sales process including writing and updating repair orders and digital vehicle inspections.
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to achieve key performance indicators.
• Monitor and maintain company inventory standards.
• Optimize staff performance by providing continuous training, coaching, feedback and recognition.
• Lead team members to meet expectations of productivity, quality and customer service standards.
• Work with the Facility Manager to document performance issues in accordance with company policies and procedures.
• Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers.
• Proactively handle member/customer needs across all business lines; introduce members to other departments.
• Champions safety with the Facility Manager to ensure the Car Care branch is within compliance of established safety guidelines.
• Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.

• Supervises all Car Care Service Advisor(s) and General Service Technician(s) at the assigned facility.

• Excellent medical, dental, vision and prescription coverage.
• Free AAA membership.
• Free uniforms and shoes.
• Up to 3 weeks of vacation in your first year.
• 11 paid holidays.
• Profit sharing.
• 401(k) with matching contributions.
• Competitive pay range starting at $50,000.00.

• High School diploma, GED or Technical school certification.
• Valid driver's license.
• Customer service and sales experience.
• 1 or more years working with auto / truck systems and technical resources.

• Bachelor's degree.

• Results‑focused bias for action.
• Financial analysis to evaluate strategic opportunities.
• Manages effective teams and partnerships.
• Works well with individuals and groups to achieve common goals.
• Offers objective review of facts and options to make logical business decisions.

• This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying typical office equipment (averaging up to ~80 pounds).
• Frequent standing and walking.
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations.

Interested in learning more? Apply Today!

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole‑hearted, enthusiastic advocacy…