Director, PMO and Change Management

Overview

What is the Opportunity? The Director, PMO and Change Management, is an integral member of the Operations Strategy and Transformation team within RBC Bank Chief Operations Office. This role will have overall accountability on project governance and strategic prioritization within the bank. Through leading and coaching a team of Project Management professionals, this position will ensure the on time and on budget delivery of RBC Bank project portfolio, including strategic and regulatory initiatives.

The Director of PMO and Change Management will support the RBC Bank senior management team by providing governance and oversight on RBC Bank initiative portfolio, acting as a leader in transforming RBC Bank initiative management lifecycle to be more agile, efficient, and effective. This role will also play a critical role in change management oversight outside of the project portfolio, by partnering with cross functional partners across all 3 lines of defense.

• Execution Governance: Working with RBC Bank Senior Management team in designing, establishing and monitoring the Bank’s project management Objective and Key Results (OKRs).

• Lead and mentor a team of Project Management professionals on using a disciplined project management approach, and coaching them on their project-related roles and responsibilities.

• Ensure adherence and compliance to Enterprise Project Delivery Risk Standard (EPDR), improve project management quality standard, and standardize project documentation and management approach.

• Perform continuous monitoring and governance on the overall health of the Bank’s project portfolio; provide effective challenge to work plan, schedules, estimates, resource plans, and budget.

• Evaluating and providing guidance during the mobilization and planning stages of large transformational programs.

• Overseeing the hiring, development and management of project execution professionals (Project Managers, Project Control Officers, Program Managers), including both internal staff and external contractors.

• Strategic Prioritization and Financial Management: Supporting Chief Operating Officer and RBC Bank Senior Management team in ensuring all projects and programs are cohesive and in line with organizational goals.

• Closely partner with Finance and IT, provide guidance and support to initiative sponsors and sponsor representatives in the development of business case / Project Approval Request (PAR); making economic comparisons of development schemes; recommending options to minimize the possibility of costly future changes.

• Prepare material for and lead the initiative prioritization exercise at Program Operating Group (POG) and Investment Review Board (IRB), to review and approve initiative resources and funding allocations.

• Support project benefit estimation and lead ongoing benefit reporting to bring transparency and awareness to return on investment (ROI; ensure clear benefit ownership accountability).

• Change Management: Act as the Change Champion for the bank by constantly evaluating processes and suggesting improvements for efficiency gain.

• Embrace innovation and having a continuous improvement mindset by leveraging Retrospective and Lessons Learnt to enhance bank’s agility and effectiveness.

• Chairing the Change Management Oversight Group with cross functional partners to ensure that changes outside of the initiative portfolio are executed with a balance between achieving business objective and prudent risk management approach.

Must-have

• Bachelor’s Degree, and/or equivalent combination of education and experience

• 10+ years within Financial Services, and/or Technology industry

• 5-7 years experiences in Large Program Management and/or Program Delivery experience

• People Management experience

Nice to have

• PMP Certification

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• A comprehensive Total…