Workforce Management Analyst

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

• Partner with field leadership on correct scheduling opportunities to maximize sales and ensure compliance within the scheduling system.
• Ensure that stores are scheduled correctly based on labor budget and sales traffic forecast.
• Suggest corrections to better increase productivity and stay within labor budget.
• Ensure peak coverage times are covered based on current headcount. Contact stores that are not scheduling correctly based on required coverage forecast.
• Identify opportunity days/times in which additional staffing will yield higher sale results (holidays, device launches, calendar shifts, market changes, etc.)
• Work with stores to ensure that all newly hired employees are added to schedules in a timely manner for accurate labor hours reporting
• Review and ensure correct employee availability
• Monitor daily labor reporting and work with stores on scheduling vs budget
• Address planned OT and recommend schedule changes to reduce overtime
• Follow up on employee missed time punches to allow for accurate labor reporting
• Work with locations to reduce Meal Break premiums
• Provide support to stores with scheduling related questions
• Conduct new store manager training as needed
• Other duties as assigned

• Previous working experience with workforce management systems
• Previous experience with scheduling in a retail environment (preferred)
• Excellent written and verbal communication skills. Ability to communicate with all levels of the organization, including senior leaders.
• Strong Microsoft Office skills (Word, Excel (pivot tables and VLOOKUP), Power Point)
• Problem Solving: must demonstrate proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
• Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.