Director, PMO and Change Management

Overview

Job Description

What is the Opportunity?

The Director, PMO and Change Management, is an integral member of the Operations Strategy and Transformation team within RBC Bank Chief Operations Office. This role has overall accountability for project governance and strategic prioritization within the bank. By leading and coaching a team of project management professionals, this position ensures on-time and on-budget delivery of RBC Bank project portfolios, including strategic and regulatory initiatives.

The Director of PMO and Change Management will support RBC Bank’s senior management with governance and oversight of the initiative portfolio, acting as a leader in transforming the initiative management lifecycle to be more agile, efficient, and effective. This role also plays a critical role in change management oversight beyond the project portfolio by partnering with cross-functional partners across all 3 lines of defense.

What will you do?

• Execution Governance:
  Working with RBC Bank Senior Management in designing, establishing and monitoring the Bank's project management Objective and Key Results (OKRs).
• Lead and mentor a team of Project Management professionals on using a disciplined project management approach, coaching them on their project-related roles and responsibilities.
• Ensure adherence and compliance to Enterprise Project Delivery Risk Standard (EPDR), improve project management quality standards, and standardize project documentation and management approach.
• Perform continuous monitoring and governance on the overall health of the Bank's project portfolio; provide effective challenge to work plans, schedules, estimates, resource plans, and budgets.
• Evaluating and providing guidance during the mobilization and planning stages of large transformational programs.
• Overseeing the hiring, development and management of project execution professionals (Project Managers, Project Control Officers, Program Managers), including both internal staff and external contractors.

• Supporting Chief Operating Officer and RBC Bank Senior Management in ensuring all projects and programs are cohesive and aligned with organizational goals.
• Partnering with Finance and IT to provide guidance to initiative sponsors in the development of business case / Project Approval Request (PAR); making economic comparisons of development schemes; and recommending options to minimize costly future changes.
• Preparing material and leading the initiative prioritization exercise at Program Operating Group (POG) and Investment Review Board (IRB) to review and approve initiative resources and funding allocations.
• Supporting project benefit estimation and leading ongoing benefit reporting to bring transparency to return on investment (ROI) and ensuring clear benefit ownership accountability.

• Act as the Change Champion for the bank by evaluating processes and suggesting improvements for efficiency gains.
• Foster innovation and a continuous improvement mindset by leveraging Retrospectives and Lessons Learned to enhance the bank's agility and effectiveness.
• Chair the Change Management Oversight Group with cross-functional partners to ensure changes outside of the initiative portfolio are executed with balance between business objectives and prudent risk management.

Must-have

• Bachelor's Degree, and/or equivalent combination of education and experience
• 10+ years within Financial Services and/or Technology industry
• 5-7 years experience in Large Program Management and/or Program Delivery
• People Management experience

Nice to have

• PMP Certification

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• A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as a 401(k) program with company-matching contributions, health, dental,…