Automotive Leadership Development Program

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

It’s a great time to join AAA The Auto Club Group! AAA Car Care is the largest chain of AAA club‑owned repair facilities in the USA. Our 34 stores offer a full range of automotive repair and maintenance services to AAA members and non‑members, staffed by ASE‑certified technicians who ensure every car receives the utmost care.

Full time (Non‑exempt, salaried, eligible for overtime pay)

The Car Care Leadership Development program is designed to provide future leaders the foundation and guidance to operate and lead a Car Care center. Participants will train with influential leaders across various locations to learn and comprehend all Car Care processes and functions.

• Lead and assist in customer service and sales processes, including customer service, sales, writing and updating repair orders, and digital vehicle inspections.
• Manage overall operational, budgetary, and financial responsibilities of the Car Care location (payroll, expense control, shop efficiencies).
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to meet key performance indicators.
• Monitor and maintain company inventory standards.
• Optimize staff performance by providing continuous training, coaching, feedback, and recognition.
• Lead employees to meet productivity, quality, and customer service standards.
• Document performance issues in accordance with company policies and procedures.
• Prepare staff schedules for adequate coverage.
• Partner with Area/Regional Manager to recruit, interview, select, and hire appropriate staff; handle compensation changes, promotions, demotions, and terminations.
• Maintain highest customer service scores by handling complaints immediately and resolving to assist members/customers.
• Actively look for member/customer needs across all business lines; introduce members to other departments.
• Champion safety and ensure Car Care branch complies with safety guidelines. Conduct investigations for safety incidents and identify opportunities for correction or improvement.

• Excellent medical, dental, vision, and prescription coverage.
• Free AAA membership.
• Free uniforms and shoes.
• Up to 3 weeks of vacation in your first year.
• 11 paid holidays.
• Profit sharing; 401k with matching contributions (automatic 4% employer contribution; additional 50% match up to 6% personal contribution).
• Competitive pay range starting at $50,000 (rate based on experience and hours worked).
• Work‑life balance with shorter workdays and closed Sundays, major holidays, and weekends with adjusted hours.

• High School diploma, GED, or technical school certification.
• Valid driver’s license.
• 6 months or more of customer service or sales experience.

• Results‑focused bias for action.
• Ability to analyze financial information for strategic opportunities.
• Effective team and partnership management.
• Strong collaboration skills to achieve common goals.
• Objective decision making, forward‑thinking with organizational goals.
• Quick understanding of business risks and opportunities.
• Strong communication and interaction with leaders, peers, employees, partners, and contacts.
• Process learning and readiness for future Service Advisor, Assistant Facility Manager, or Facility Manager roles.
• Capability to work effectively in busy environments and handle difficult situations.

• Bachelor’s degree.

• May experience loud noises and odors in the shop environment.
• Requires standing, walking, reaching, lifting, and carrying automotive parts (up to ~80 lbs).
• Own tools appropriate for skills.
• Must work in the heat (some locations without air conditioning but fans available).
• Maintain standing position in a concrete facility for the entire shift.

Interested in learning more? Apply Today!

Who We Are

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is the second largest AAA club in North America.

ACG’s compensation philosophy provides a market‑competitive, performance‑based structure to attract and retain talent. Pay ranges are based on geographic areas and individual experience.

Reasonable accommodations will be made for qualified applicants as needed.

The Auto Club Group and all affiliated companies are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and reliable attendance is essential. All applicants must consent to a background and drug screen per position requirements.