On-site General Manager

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with education, expertise, and innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

CAM S (Community Association Management Services), one of the fastest-growing HOA management companies in the southeastern US, values a supportive culture, inclusion, and growth. CAMS is technologically advanced and team-oriented. CAMS is currently seeking an On-site General Manager to manage a community in Raleigh, NC.

As an on-site General Manager, you will build relationships with your board of directors and provide them with the guidance and management oversight necessary for their association. Our managers are supported by a team of specialists dedicated to assisting the general membership of communities, allowing you to focus on larger projects and delivering superb service.

• Office Operations:
  Supervise all service requests, ensure proper receipt and handling of calls from residents, maintain complete records, notify and consult with the Board on major problems in a timely manner, and ensure prompt response to all maintenance requirements within the Association’s legal documents.
• Governance:
  Maintain thorough knowledge of the Association’s governing documents and uphold legal requirements; provide trusted guidance to the Board; provide regular communication with the Board, including immediate updates on emergency situations; coordinate, prepare materials, and assist in conducting Board meetings and workshops; provide a monthly Manager’s Report detailing community operations and management activities; manage short- and long-term objectives and goals of the HOA;
  
  assist Board with setting priorities for maintenance, repairs, capital improvements and amenities with reserve studies and budgets; support Board Secretary with reviewing Minutes for accuracy and posting to the CAMS portal; recommend policies to the Board in coordination with the Association’s attorney; coordinate completion of Board instructions; organize and attend community meetings.
• Finance and Insurance:
  Process all invoices for payment of Association expenses; prepare a preliminary annual budget and work with the treasurer, board and finance committee to finalize an approved budget; manage financial results within the approved budget and the Association’s spending policy; analyze monthly financial reports and create variance reports for the board; ensure monthly financial reports are accurate and delivered to the Board by the 20th of the following month;
  
  facilitate reserve study updates and lead Board discussions; facilitate investment of Association funds as directed by the Treasurer and Board; interact with the Association’s insurance provider and provide guidance to the Board regarding insurance matters.
• Maintenance of Common Open Space and Amenities:
  Ensure amenities and common areas are safe, clean and in proper working order; communicate with owners/guests about responsible usage of amenities; conduct regular inspections of common areas; oversee management of landscape and vendors to contract specifications; attend meetings with vendors; facilitate capital improvements, repairs and replacements as necessary.
• Community Standards:
  Maintain knowledge of the Design Guidelines, rules & regulations, standards and relevant CCRs; oversee the administration of the ARC application process; implement and manage a community standards compliance program; recommend and manage actions to remediate violations, including hearings and liaising with the Association’s attorney; ensure CCR requirements and policies are enforced fairly and timely.
• Human Resources:
  Lead on-site team to deliver on goals and service the community; supervise on-site team members including prioritization, schedules and direction of activities; hold team accountable for performance and conduct; offer additional training to staff as needed.
• Other:
  Interact with committees; support the Lifestyle…