District Manager, Management

Overview

We are looking for an experienced and motivated District Manager in Raleigh, NC to join our startup self-storage property management company. You will grow with us, wear multiple hats, help shape culture and strategy, interact with the CEO, and be on the ground floor of an exciting new venture. You will be accountable for all stores on the East Coast and will travel relatively frequently between sites.

You will drive and maintain high occupancy and optimize net operating income by guiding Store teams. Our goal is to maintain a lean management span so you are not spread too thin across many Store Managers.

We empower employees to make decisions, offer compensation and benefits at the upper end of the self-storage industry, foster a positive can-do culture, and provide growth opportunities (including promoting from within). As a part of a startup, we value individuals who embrace the dynamic environment, seek greater responsibility, and learn from experience.

• Accountable for the success of multiple locations.
• Coach, manage, and enable Store Managers who run day-to-day operations across multiple locations, including delivering exceptional customer service and overseeing processes such as payments, leasing, and delinquency; maintaining facility cleanliness and security.
• Drive a culture of high performance, customer service excellence, and continuous improvement.
• Conduct regular audits, property inspections, and performance reviews to uphold company standards and achieve business objectives.
• Manage financial operations, including budgeting, payroll, and expense control, to meet or exceed fiscal targets.
• Regularly review key metrics, analyze district trends, own the district strategy, and drive team performance through huddles and coaching with Store Managers to increase performance.
• Address escalated customer inquiries and concerns.
• District Manager may from time to time perform Store Manager duties to backfill temporary leave or vacancy.

• Bachelor’s Degree preferred; significant experience in multi-unit management in retail, self-storage, or related field may substitute for education.
• At least 5 years of experience in multi-unit retail sales/service operations, demonstrating successful leadership and team development.
• Strong business acumen, analytical skills, and experience in strategic planning and execution.
• Exceptional communication, customer service, and interpersonal skills.
• Proficient in Microsoft Office Suite and capable of analyzing business metrics and reports.
• Valid driver’s license and ability to travel within the district as required.
• Must be comfortable with significant travel. Likely travel once every 2-3 weeks to visit stores in the District (MA, NC, SC, FL).
• Availability for occasional weekend work and emergency response.

Compensation Range: $,000 total compensation (includes bonus) — compensation depends on qualifications, experience level, and location.

• Industry-leading benefits
• 401K match
• Health / Dental / HSA / Vision / Life
• PTO

• Equal Opportunity
  
  Employer:
  
  We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Privacy Notice:
  Applicants' personal information will be used in accordance with our Privacy Policy.
• Employment Eligibility:
  Must be legally authorized to work in the United States.
• Background Checks:
  Employment is contingent upon successful completion of a background check which may include an alcohol/drug screening and former employee references.
• At-Will Employment:
  This is an at-will position, meaning either the employer or the employee can terminate the employment relationship at any time for any lawful reason.
• Reasonable Accommodations:
  We provide reasonable accommodations to applicants with disabilities, where appropriate to assist in the hiring process and to perform the essential functions of the job.

• Bachelor’s Degree preferred; significant experience in multi-unit management in retail, self-storage, or related field may substitute for education.
• At least 5 years of experience in multi-unit retail sales/service operations, demonstrating successful leadership and team development.
• Strong business acumen, analytical skills, and experience in strategic planning and execution.
• Exceptional communication, customer service, and interpersonal skills.
• Proficient in Microsoft Office Suite and capable of analyzing business metrics and reports.
• Valid driver’s license and ability to travel within the district as required.
• Must be comfortable with significant travel. Travel likely once every 2-3 weeks to visit stores in the District (MA, NC, SC, FL).
• Availability for occasional weekend work and emergency response.