Field Service Team Lead

The Team Leader is a vital role in the PCI organization. The Team Leader is responsible for delivering excellent services to PCI clients; managing, developing, and mentoring associates, while ensuring account profitability. Team Leaders also deliver client services. Highly functional teams are at the center of PCI's success strategy and the Team Leader contributes directly to the success of his or her team.

The Team Leader reports directly to the Team Manager or Director, depending upon the organizational structure for a specific team. This position is non-exempt for technical teams; i.e., calibration service teams. Twenty-five to Fifty percent travel may be required based on accounts and client needs.

Team Leaders interface with clients on many different levels and are expected to genuinely engage with our clients representing PCI culture and carrying out the PCI mission statement.

Team Leaders are expected to identify and pursue new opportunities for business at existing and potential new clients. The Team Leader is responsible for meeting with client contacts on a routine basis to deliver maximum support, solicit feedback, deliver proposals, renew POs and keep clients informed of all PCI's service offerings.

The Team Leader is expected to actively participate in at least one professional organization (i.e. ISPE, PDA, NCSL, or ASQ). This allows PCI to carry out our mission of being recognized as an industry leader.

Team Leaders are responsible for leading, communicating with and, managing associates, providing feedback, conducting timely performance reviews, assisting with the execution of development plans, approving PTO, timesheets and expense reports, attending to occasional disciplinary matters, and all other functions associated with managing and leading associates. The Team Leader is expected to heavily engage with the mentoring process for new hires. In addition, the Team Leader also performs and oversees calibration and other technical services.

Team Leaders are responsible for managing the risk and profitability of their projects. They rely on their manager to better understand team financials and steps they can take in order to positively impact their team. Team Leaders must supervise resources, develop schedules, and associate assignments to maximize labor utilization. The Team Leader is responsible for ensuring client onsite regulatory requirements such as: specific GMP gowning, safety training, and contractor training.

This includes coordinating team member travel reservations and third-party services, and maintaining PCI client account files in accordance to company procedures. All project risks and issues must be clearly and promptly communicated to the Team Manager/PCI management.

• Ensure all team members complete calibrations, consulting, commissioning, qualifications, mapping, and PMs with accurate and timely GxP documentation, and that all team members follow PCI or client specific policies and procedures.
• Lead and provides guidance, direction and effective solutions to clients and team.
• Host and participate in internal and client specific meetings, providing information such as new services, client expansions, resources and scheduling issues, etc. (monthly)
• Proactively assess project safety concerns and ensure PCI team members are in compliance with any and all client and/or PCI site safety requirements.
• Uphold, mentor, and be a role model to other PCI associates on the PCI philosophy and values through honesty, integrity, self-motivation, teamwork, pride and commitment.
• Develop client quotes and proposals.
• Monitor resource scheduling such that labor utilization is maximized and forecasts are maintained. Notifies all resources and appropriate management in a timely manner of any schedule changes or breaks. Reviews schedule weekly and plan accordingly.
• Ensure timesheets submittal and approval in accordance to policy.
• Up to 75% of work time may be client billable activities based on business need and team structure.