Senior Manager, Facilities and Workplace Services

Senior Manager, Facilities and Workplace Services

Department: Operations

Employment Type: Full Time

Location: US-North Carolina-Raleigh

This position is ideal for experienced facilities management professionals to join the Facilities & Workplace Services team as a Senior Manager, Facilities and Workplace Services
, leading the operational excellence of an entire campus or multiple facility sites. The role is pivotal in shaping a workplace environment that fosters employee engagement, well‑being, and a positive experience, while championing environmental sustainability. By partnering with cross‑functional teams, you will drive initiatives that enhance the physical workspace, support workforce needs, and cultivate a culture of innovation, inclusivity, and environmental responsibility.

• Oversee day-to-day operations of facilities, ensuring all workplace services (custodial, life‑safety, engineering, food service, general maintenance) are delivered effectively and consistently.
• Lead staff in providing responsive, high‑quality service to employees, prioritizing their concerns and workplace experience.
• Develop and implement programs and policies that promote employee engagement, well‑being, and a sense of belonging within the workplace.
• Champion and integrate environmental sustainability practices into all aspects of facility operations, including energy management, waste reduction, water conservation, and sustainable procurement.
• Manage service contracts cost‑effectively, ensuring all aspects of service delivery meet company standards and support a positive employee experience and sustainability goals.
• Conduct regular performance and financial reviews, including RFPs, audits, and controls to ensure compliance and continuous improvement.
• Supervise maintenance programs to ensure facilities are safe, welcoming, environmentally responsible, and conducive to productivity and collaboration.
• Prepare and deliver consolidated reporting and operational reviews of KPIs, budgets, sustainability metrics, and other requirements.
• Develop annual facility budgets, quarterly forecasts, and operating plans, contributing to long‑term improvement, cost reduction, and sustainability initiatives.
• Analyze data to assess objectives, productivity, cost savings, and opportunities for enhancing employee experience and environmental impact.
• Review work order metrics to identify service gaps and recurring issues, implementing corrective actions focused on employee satisfaction and sustainability.
• Direct hiring, training, and motivation of facility staff, fostering a culture of engagement, inclusion, professional growth, and environmental stewardship.
• Build and maintain effective relationships with key stakeholders and leadership, championing workplace initiatives that improve employee experience and sustainability.
• Drive innovation through best practices, operational efficiency, and adoption of industry trends that support a dynamic, engaging, and sustainable workplace.

• Education: Bachelor’s degree (or equivalent experience) preferred, with a minimum of 10 years in facilities management.
• Experience: 10+ years of facility management experience, including at least 3 years at the Facility Manager level; proven ability to lead change and manage complex environments.
• Skills: Expertise in space planning, construction, engineering, property operation, and building management; strong analytical, problem‑solving, and technical proficiency.
• Sustainability: Demonstrated experience implementing environmental sustainability initiatives in facilities management.
• Communication: Excellent oral and written communication skills; ability to engage and inspire teams and stakeholders.
• Teamwork: Demonstrated ability to work collaboratively across functions and lead diverse teams.

• Experience with critical system environments and Building Management Systems (BMS).
• Strong financial management and vendor management skills (custodial, security, food service, landscape, etc.).
• Professional certifications preferred (e.g., IFMA, CFM, LEED, WELL).
• Commitment to continuous improvement, innovation, and enhancing…