KidStrong Assistant General Manager

Benefits

• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

Job Title: Kid Strong Assistant General Manager

Location: Raleigh / Cary

Reports To: Area Developer

Travel: 5-10%

Compensation: $20 - $23 per hour (Bonus eligible)

Kid Strong AGM’s are the leaders of the center – they foster a culture of learning and development for both their Coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and deliver amazing classes.

• Coach students by delivering and executing a world‑class program focused on Brain, Physical, and Character development for ages ranging from 15 months to 11 years old (minimum 12 hours a week on an as‑needed basis).
• Create positive interactions with students and families before, during, and after class.
• Maintain a dynamic, fun, motivational, and professional demeanor when leading class.
• Achieve Coach Certification through the HQ Training and Certification team.
• Understand the “why” behind the Kid Strong curriculum and communicate it clearly and concisely.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide attendance, awards, etc.
• Communicate professionally with co‑workers in Slack, including periodic checks of messages when not in centers.
• Ensure classes both start and end on schedule and follow the appropriate pace of curriculum.
• Work in a physically intensive environment – cover multiple miles in a shift, lift and move equipment up to 50 pounds.
• Ensure student safety and proper technique when working with kids.
• Assist parents of students ages 3 and younger with class direction and flow.
• Lead weekly center staff programming meetings where staff receive training for the following week’s programming.
• Complete trainings through Learn Upon as required by the HQ Training and Certification team.
• Fill in for sister centers per operational need for the territory.

• Continuously assess and document performance of Coaches.
• Achieve General Manager Certification through HQ certification team.
• Set and communicate Coach schedules using appropriate scheduling and communication platforms.
• Build and maintain relationships with Kid Strong families to align with core values.
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
• Monitor staffing levels and continually recruit future talent.
• Ensure candidates complete all paperwork in compliance with company policy and law.
• Lead training practicals for new coaching candidates.
• Lead coaching candidates through the training process and required evaluations.
• Ensure coaching evaluations are up to date on a 30/60/90 model.
• Develop coaches through formal feedback sessions on a weekly basis.
• Manage and support ongoing professional development of staff through Learn Upon.
• Attend monthly HQ programming rollout calls to learn ensuing month’s programming.
• Attend monthly HQ Nation Head Coaching call.
• Lead center‑level programming rollout and train staff on next month’s programming.
• Attend weekly leadership meeting with Raleigh Territory ADs & leaders.

• Basic understanding of the center’s financials to make informed business decisions.
• Assist in the execution of community events as necessary.
• Drive membership sales through high‑volume outbound phone calls and inbound leads (50‑100 calls a day).
• Ensure seamless process for observations, trials, and enrollments to close sales opportunities.
• Proactively source partnerships and corporate sales opportunities.
• Oversee center‑level initiatives such as maintenance, trainings, brand consistency, etc.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• Partner with center leaders on KPIs, class ratings, and overall performance, including weekly…