General Manager

General Manager – Activate Games

Activate is a full‑scale interactive gaming facility. We are looking to expand our team with the addition of a General Manager. A successful applicant will be expected to work with the Assistant Manager and Game Facilitators. The ideal candidate has strong customer service skills, can work well both in a team and independently, and has a curiosity for all things tech and gaming‑related.

This is a full‑time, permanent position. Hours of work must be flexible to meet the needs of the business, including days, evenings, and weekends.

• Oversee day‑to‑day operations including interpreting and communicating company goals.
• Help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff.
• Help raise brand awareness and drive company sales through local event involvement and marketing campaigns as directed by the marketing department.
• Engage and respond to customer emails and phone calls.
• Participate in various business‑focused meetings, including regular additional training, development of skill set, and company initiatives.

• Help check‑in customers, take payments, and coach others on your team to do the same to the highest degree of customer satisfaction.
• Schedule shifts to engage with customers through meaningful interactions during their gaming experience.
• Creating a lasting impression on customers through a high/positive energy attitude.
• Ensuring customer satisfaction is a high priority and always top of mind.
• Proactively greet and interact with all customers.
• Receive and communicate customer suggestions for business process improvement.

• Scheduling duties, as required, to ensure peak periods are properly staffed.
• Lead in the hiring of new employees and create a talent pipeline focusing on business development for all roles.
• Oversee employees, including coaching formally and informally.
• Create development plans for staff members and business development.
• Aid in training and evaluation of new and current employees.
• Train, create and present evaluations, and develop new and current employees.

• Ensure that gaming facilities are running at optimal levels.
• Perform regular general inspections of front desk and gaming areas.
• Complete weekly and monthly checklists to ensure inventory levels are properly maintained.
• Communicate any location areas requiring attention to the appropriate department.
• Perform daily cleaning and maintenance duties in compliance with company standards.
• Manage and oversee facilitating activities including front desk and gaming area.

Learn more about us at

Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam‑era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.