Office Manager

About IST Management

IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.

The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Event-Conf Room set up/breakdown, Reception and Mail Services team in Raleigh NC (office is on NC State campus). This role requires hands‑on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem‑solving, and organizational skills, as well as a strong commitment to operational excellence and excellent customer service.

• Supervise and coordinate day‑to‑day operations of event and conference room set‑up, including moving chairs, desks, tables and re‑assembling after meetings so the room looks clean, neat, and organized.
• Oversee and monitor all pantry areas to ensure they are well stocked each day.
• Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.
• Ensure client SLAs are consistently met.
• Scan in all Fed Ex, UPS, Amazon packages and deliver them to staff throughout the building promptly.
• Train, coach, and mentor team members to enhance skill development and service quality.
• Attend weekly‑monthly client meetings and reporting.
• Maintain accurate documentation, including job logs, time records, and productivity reports.
• Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.
• Monitor inventory of pantry and office supplies and coordinate with vendors or management for replenishment.
• Foster a professional, service‑oriented environment that aligns with IST’s values and client expectations.

• Competitive salary and benefits package.
• Opportunities for advancement and professional growth.
• Paid training and skill development.
• Dynamic and team‑focused work environment.
• Hourly compensation: $21.00 per hour, depending on production experience.
• Location:
  
  Raleigh NC near NC State College.
• Hours:
  
  Monday through Friday 8:00am – 5:00pm – NO WEEKENDS AND PAID HOLIDAYS.
• FREE PARKING.

• 1-3 years experience in a related office services, hospitality, manager, or facilities type role is required.
• Leadership experience is needed.
• Experience writing corrective actions, approving staff time weekly, and completing year end employee reviews is needed.
• High school diploma or GED is required.
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is required.
• Ability to communicate both verbally and written with customers and other employees both one‑on‑one and during meetings.
• Knowledge of supervisory techniques to manage, motivate, and train employees.
• Knowledge of writing and understanding SOP’s is needed.
• Ability to prepare reports and present information to customers.
• Must have attention to detail and think through and resolve problems.
• Must have excellent customer service skills and be able to maintain a consistent, high level of service.
• Must have ability to multi‑task, manage multiple accounts and establish priorities.
• A valid driver’s license and/or reliable transportation to and from work.
• Lifting up to 40 pounds.
• Standing for long periods of time.
• Willingness to cross‑train for other job functions.

• Prior experience in hospitality, catering, event set‑up/breakdown, or facilities services strongly preferred.
• Previous supervisory or team lead experience MANAGING STAFF strongly preferred.
• Excellent organizational and multitasking skills; strong customer service and communication skills.
• Ability to work Monday–Friday within a shift range of 8:00 AM — 5:00 PM, while being able to support client events and functions based on needs to support early or late evenings if needed.
• High school diploma or equivalent required; additional education or certifications a plus.
• Must have access to reliable transportation.
• Professional appearance and demeanor.
• Lifting up to 40 pounds.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. This is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.