Assistant Director of Operations, University Cashier's Office

Assistant Director of Operations, University Cashier's Office

Location:

Raleigh, NC

Work Schedule:

Monday-Friday 8:00AM - 5:00PM (schedule/hours may vary based on volume of activities)

Open for applications until January 9, 2026
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The University Cashier's Office is a large and complex department responsible for institution wide activity. The department has frequent contact with students, parents, and academic and administrative departments across campus, as well as non-university companies and state agencies. Annually, the department processes more than $55 million in deposits for campus departments and is responsible for the billing and collection of more than $690 million for student tuition, fees, and other charges.

The staff in the Cashier's Office serves a population of nearly 39,000 students and many campus departments. Maintenance of an effective system to process departmental deposits and a highly accurate, transparent system of student financial records is critical to the cash flow of the University.

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

• Strategic Leadership & Operational Oversight
  • Lead strategic planning, resource management, and budget oversight to improve efficiency, effectiveness, and customer service.
  • Direct core student financial processes, including billing, account statements, payment plans, and collections, impacting the financial experience of thousands of students annually.
  • Recommend policy and process improvements to mitigate risk, strengthen internal controls, and ensure regulatory compliance.
  • Make key operational and policy decisions in collaboration with the Director to advance departmental and university objectives.
• Process, Systems & Compliance Expertise
  • Modernize and optimize UCO business processes and systems, including billing, disbursement, and collections.
  • Lead system implementations, major process redesigns, and change management initiatives to ensure smooth adoption across staff and stakeholders.
  • Serve as subject matter expert on student accounting, financial aid policies, and federal/state regulations (e.g., Title IV, FERPA, IRS).
  • Ensure compliance with audit standards and institutional policies, translating complex regulations into clear procedures.
  • Provide technical guidance on Student Information Systems and related financial databases.
• Team Leadership & Departmental Management
  • Lead, supervise, and develop UCO staff; manage performance, coaching, and professional growth.
  • Oversee operational decisions in the Director's absence and ensure secure, accurate functioning of financial systems and building access.
• Stakeholder Engagement & Customer Experience
  • Build partnerships across campus to support seamless operations and policy alignment with Finance, Registrar, Academic Affairs, and other units.
  • Resolve complex, escalated customer issues and maintain high standards for communication with students, parents, faculty, and staff.
  • Model professionalism, ethics, and cultural awareness in all interactions and communications.

If you are a collaborative and detail-driven leader who brings strong operational judgment, regulatory expertise, a commitment to service excellence, and you thrive in a complex, student-centered environment, we encourage you to apply.

In addition to the core responsibilities of this role, there will be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Minimum Education and Experience
A relevant post-baccalaureate degree with a minimum of three (3) years of related professional experience, or a relevant undergraduate degree and a minimum of five (5) years of relevant experience may be substituted…