Assistant Director of Operations, University Cashier's Office

Posting Number: PG194380EP

Internal Recruitment:
No

Working Title:

Assistant Director of Operations, University Cashier's Office

Anticipated Hiring Range:
Commensurate with Experience

Work Schedule:

Monday-Friday 8:00AM - 5:00PM (schedule/hours may vary based on volume of activities)

Job Location:

Raleigh, NC

Department:
University Cashier's Office

The University Cashier’s Office is a large and complex department responsible for institution wide activity. The department has frequent contact with students, parents, and academic and administrative departments across campus, as well as non-university companies and state agencies. Annually, the department processes more than $55 million in deposits for campus departments and is responsible for the billing and collection of more than $690 million for student tuition, fees, and other charges.

The staff in the Cashier’s Office serves a population of nearly 39,000 students and many campus departments. Maintenance of an effective system to process departmental deposits and a highly accurate, transparent system of student financial records is critical to the cash flow of the University.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The Assistant Director is an integral member of the senior management team, providing strategic leadership and hands‑on oversight of the University Cashier’s Office (UCO). In this role, you will guide and support the planning, supervision, and coordination of key functions, including billing, collections, and the accurate, compliant disbursement of university, federal, and state financial aid. The Assistant Director plays a central role in driving continuous improvement, streamlining processes, and raising the bar on customer service, all while ensuring adherence to financial regulations and audit standards.

The core responsibilities fall within four primary functions outlined below:

• Lead strategic planning, resource management, and budget oversight to improve efficiency, effectiveness, and customer service.
• Direct core student financial processes, including billing, account statements, payment plans, and collections, impacting the financial experience of thousands of students annually.
• Recommend policy and process improvements to mitigate risk, strengthen internal controls, and ensure regulatory compliance.
• Make key operational and policy decisions in collaboration with the Director to advance departmental and university objectives.

• Modernize and optimize UCO business processes and systems, including billing, disbursement, and collections.
• Lead system implementations, major process redesigns, and change management initiatives to ensure smooth adoption across staff and stakeholders.
• Serve as subject matter expert on student accounting, financial aid policies, and federal/state regulations (e.g., Title IV, FERPA, IRS).
• Ensure compliance with audit standards and institutional policies, translating complex regulations into clear procedures.
• Provide technical guidance on Student Information Systems and related financial databases.

• Lead, supervise, and develop UCO staff; manage performance, coaching, and professional growth.
• Oversee operational decisions in the Director’s absence and ensure secure, accurate functioning of financial systems and building access.

• Build…