Property Manager

As a Property Manager you will be responsible for the overall operation and financial success of a portfolio of properties consisting of full-service office space in accordance with company policies, procedures, and standards. You will lead the efforts meant to enhance the customer journey and foster a customer-centric culture within the division.

• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention, reduce churn, and increase overall customer satisfaction.
• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Manage property acquisition and/or new property start up.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolio.
• Review and code all property invoices and submit for payment.
• Responsible for the financial performance of the assets within assigned portfolio.
• Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Initiate customer billings and collection as needed.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems).
• Cooperate with Maintenance Department to administer preventative maintenance programs.
• Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests.
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication.
• Prepare, update and distribute information for on-call material.
• Distribute annual customer surveys and implement response plan based on survey results.
• Attend and follow up on all customer move in and move out punch list inspections.
• Adhere to OSHA requirements related to assigned portfolio.

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Proactive mindset with a focus on continuous improvement and problem-solving.
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Flexibility and adaptability to changing priorities and environments.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications.

• Bachelor's Degree strongly preferred.
• 5+ years experience in commercial property management.
• Proven record of providing excellent internal and external customer service.
• Budgeting and reporting experience.

At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer‑centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than…