House Cleaning Lead

Overview

Ivory Pines Cleaning was born from a cleaner’s journey, our mission is to protect the health of cleaners, families, and their pets by using only eco-friendly products — while delivering the kind of detailed, caring service that sets a new standard in our industry.

The House Cleaning Lead sets the pace and raises the standard for what great cleaning looks like. You’ll lead by example — showing professionalism with clients, delivering spotless work with consistency, and taking full ownership of your responsibilities. You’ll be supported with training, feedback, and our Tell Us Your Dreams program to ensure your personal and professional goals are achieved.

Stability – We take care of your hours to ensure you make a steady paycheck each month irrespective of how many hours of work you get.

Protecting your health first – We only use eco-friendly, safe cleaning products, so you don’t sacrifice your health for your paycheck.

Raising the standard in cleaning – We’re Standard Setters, trusted to deliver work we can be proud of every single time.

Building a career, not just a job – We invest in your growth with training, leadership opportunities, and recognition tied to our core values.

Salary and Bonuses

• You will start with a base salary of $3,000/month, plus additional commissions, bonuses, and tips.
• Salary is paid bi-weekly:
  Base + Commissions + Bonuses on the 1st and 15th of each month.

Promotion fairness

• Equal opportunity workspace with fairness & transparency in promotions across the organization.

• Monday‑Friday (weekends off)
• Cleans between 8:00 AM – 6:00 PM
• Mileage Reimbursement
• Flexible time‑off policy
• Paid company‑wide holidays
• Health, Vision, and Dental Insurance
• Opportunities for advancement

• Perform high‑quality, detailed cleaning tasks – ensuring nothing is overlooked and every space meets our standards.
• Lead quality, pace, and communication on all jobs, including quality check walkthroughs before completion.
• Manage your daily schedule and complete assigned jobs on time without micromanagement.
• Model professionalism and respect in all client interactions, building trust and strong relationships.
• Identify and communicate any issues or improvement opportunities, taking ownership of solutions.
• Participate in training, feedback sessions, and the Tell Us Your Dreams program.
• Follow safety protocols to protect yourself, teammates, and clients.

• Client satisfaction:
  Clients consistently rate your work 4.8+/5 and request your service again.
• Reliability:
  Jobs are completed on time, with less than 2% requiring re‑clean.
• Consistency:
  Every clean meets Ivory Pines Standard Setter benchmark without supervision.
• Trust & Professionalism:
  Zero incidents of client complaints regarding respect, safety, or demeanor.
• Ownership:
  Issues are resolved proactively, and feedback is implemented quickly.
• Growth & improvement:
  Demonstrate continuous skill and performance improvement month over month.

• Ability to reliably commute to jobs in and around Raleigh, NC.
• A minimum of 3 years experience in professional residential cleaning.
• Physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs).
• Legal authorization to work in the U.S.
• Willingness to undergo a background check in line with company policy.

• Experience in a lead, supervisor, or trainer role.
• Familiarity with eco‑friendly or non‑toxic cleaning products.
• Bi‑lingual English & Spanish.

At Ivory Pines, we believe every team member deserves more than just a job — they deserve the chance to grow and pursue what truly matters to them. The program provides a dedicated space to share personal or professional goals; we listen, plan, and support their development through regular feedback and training.

Unimpeachable Character
:
Professional, respectful, empathetic, and positive – someone who builds trust and comfort.

Standard Setters
:
Reliable and precise work that becomes the benchmark.

Extreme Ownership
:
Take full responsibility, embrace feedback, and achieve results independently.