Housekeeping Services Lead

Overview

Ivory Pines Cleaning was born from a cleaner’s journey, with a mission to protect the health of cleaners, families, and their pets by using only eco-friendly products—while delivering detailed, caring service that sets a new standard in the industry. The Housekeeping Services Lead sets the pace and raises the standard for what great cleaning looks like. You’ll lead by example, show professionalism with clients, deliver spotless work with consistency, and take full ownership of your responsibilities.

You’ll be supported with training, feedback, and the Tell Us Your Dreams program to help you achieve personal and professional goals.

What’s in it for you:

you’ll be part of a mission-driven team that values health, safety, and excellence.

• Perform high-quality, detailed cleaning tasks — ensuring nothing is overlooked and every space meets our standards.
• Lead quality, pace, and communication on all jobs, including quality check walkthroughs before completion.
• Manage your daily schedule and complete assigned jobs on time without the need for micromanagement.
• Model professionalism and respect in all client interactions, building trust and strong relationships.
• Identify and communicate issues or improvement opportunities, taking ownership of solutions.
• Participate in training, feedback sessions, and our Tell Us Your Dreams program to support your growth.
• Follow safety protocols to protect yourself, teammates, and the clients’ environment.

• Client Satisfaction:
  Clients consistently rate your work 4.8+/5 and request your service again.
• Reliability:
  Jobs are completed on time, with less than 2% requiring reclean.
• Consistency:
  Every clean meets Ivory Pines’ “Standard Setter” benchmark without supervision.
• Trust & Professionalism:
  Zero incidents of client complaints regarding respect, safety, or demeanor.
• Ownership:
  Issues are resolved proactively, and feedback is implemented quickly.
• Growth & Improvement:
  You demonstrate continuous skill and performance improvement month over month.

• Must-Haves (Required) - Ability to reliably commute to jobs in and around Raleigh, NC; a minimum of 3 years of professional residential cleaning experience; physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs); legal authorization to work in the U.S.; willingness to undergo a background check in line with company policy.
• Nice-to-Haves (Not Required) - Experience in a lead, supervisor, or trainer role; familiarity with eco-friendly or non-toxic cleaning products; bi-lingual (English & Spanish).

• Salary and Bonuses:
  Base salary of $3,000/month, plus additional commissions, bonuses, and tips.
• Promotion Fairness in Organization:
  Equal opportunity workspace with fairness & transparency in promotions.
• Pay Transparency:
  Salary paid bi-weekly based on Base + Commissions + Bonuses (paid on the 1st and 15th).
• Mileage Reimbursement
• Flexible Time Off Policy
• Paid Company-wide Holidays
• Health, Vision, and Dental Insurance
• Opportunities for Advancement

• Monday-Friday (weekends off)
• Cleans between 8:00 AM – 6:00 PM

• Autonomous work style with expectations to achieve daily quotas without micromanagement.
• Recognition of talent and clear, consistent expectations across the team.

We created our Tell Us Your Dreams program to support personal and professional goals through monthly feedback, ongoing training, and development opportunities.

Culture:
Our core values guide how we work and interact with clients and colleagues. The values include Unimpeachable Character, Standard Setters, and Extreme Ownership.

Note:

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