Claims Manager Raleigh, NC

Overview

The Claims Manager mitigates exposure to risk through the formulation, development, and coordination of all claims-related activities, as well as resolving bona fide claims at the least possible cost through various risk transfer techniques. In this position you will ensure the proper and efficient handling of claims, gathering of data on claims for record keeping and loss forecasting purposes, and estimating the financial value of claims.

This position is responsible for post loss reduction techniques such as salvage, subrogation, and rehabilitation.

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

• Manage General Liability, Property and Auto Claims with the hotels and the broker. Track, measure and report on all claims. Ensure claims are closed as quickly as possible.
• Work with attorneys to manage General Liability and third-party Employment Practices Liability lawsuits. Negotiate and communicate settlement between counsel and hotel owners.
• Identify and analyze areas of potential risks to the hotels. Recommend ways to control or reduce identified risk(s). Advise others on business or operational matters.
• Recognize subrogation opportunities and communicate related information to Claims Adjusters and Risk Management team.
• Gather risk-related information from internal and external resources, where necessary, for completion of claim processing
• Direct the design, analysis, and delivery of claim information to impact risk management behavior through performance metrics and benchmarking.
• Process certificates of insurance requests for franchisors, lenders, vendors, and other relevant third parties.
• Maintain databases and prepares required reports.
• Assist in the annual insurance renewal process and stewardship meetings.
• Manage and assist in procuring required Bonds or Letter of Credits and track renewals of Bonds and Letters of Credit.

• Experience in risk management claims is required.
• Strong attention to detail with excellent organizational and multitasking abilities.
• Demonstrated problem-solving skills and initiative in proposing solutions.
• Ability to work effectively with legal counsel, insurance brokers, hotel leadership, and owners.
• High level of professionalism, integrity, and confidentiality.
• Familiarity with insurance claims management, subrogation, and risk mitigation.
• Effective communication and negotiation skills.
• Commitment to safety and security procedures.

At Concord Hospitality, we put our Associates First
. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones:
Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Pay Range: $54,235.30 - $67,794.13

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion.