Personal Lines Service Manager

About the Role

An independent insurance broker has an immediate need for an experienced insurance professional to lead the personal lines service team. A newly created position, the Personal Lines Service Manager role is a player/coach position where you’ll have Account Executive duties to service accounts but also lead the account management team. Your efforts will make a big impact on department profitability, client retention, operations, customer service and employee development.

• Train, oversee, and manage workflows for the personal lines department
• Expand carrier and vendor relationships
• Team development, mentoring, and coaching
• Participate in department hiring
• Lead customer service resolution issues
• Grow the private client/high net worth platform
• Find opportunities to grow revenue in the existing portfolio and in partnership with the commercial lines division

• Minimum of five (5) years of personal lines property and casualty insurance industry experience
• Prior experience with leadership and/or management responsibilities
• Strong understanding of the service, marketing and client service for personal lines insureds including high net worth individuals

Tagged as: account executive, account manager, agency, auto, casualty, client service, high net worth, homeowners, insurance, leader, management, marketing, personal lines, private client, property, supervisor, team leader, training, workflows