Associate Product Manager​/Customer Success

What We Do

Every company in America has a marketing compliance problem. They just don’t know it yet.

Right now, billion-dollar brands are getting sued, fined, and shut down because a landing page had the wrong disclaimer. A social post missed a disclosure. An influencer went off-script. The legal review process is broken: weeks of back-and-forth, bottlenecked by overworked compliance teams, while competitors ship faster.

Warrant is the first AI agent for marketing compliance. We give financial services, insurance, consumer goods, and real estate companies instant compliance feedback so they can launch faster, stay audit-ready, and never get caught off guard.

We’re backed by Brickyard, Capitalize VC, Techstars, and Vast Ventures, alongside operators from Brex, Slope, and Mercury. We’re not building a feature. We’re building the category.

Warrant’s pace is not for everyone. We’re in the office five days a week. We routinely put in 10+ hour days. If you need someone to tell you when to start and stop working, this isn’t for you.

Warrant is looking for a Customer Success / Associate Product Manager to sit at the intersection of our customers and our product. You’ll be the person who knows every account inside and out, what they love, what frustrates them, and what they need next, and turns that into a product that wins the market.

This is not a “check in quarterly and send an NPS survey” role. You’ll be in customer accounts daily, running onboarding, managing renewals, and fielding the hard questions. At the same time, you’ll channel everything you learn into product priorities, feature specs, and roadmap decisions that shape what we build.

This is a unique opportunity for someone early in their career who moves fast, thinks like an owner, and wants to build real product intuition by being closer to customers than anyone else in the company.

• Own the customer relationship. Onboard new customers, drive adoption, manage renewals, and make sure every account gets real value from the platform. You’re the reason customers stay, expand, and refer. Nothing slips through the cracks.
• Be the voice of the customer internally. Sit in on every call, track every piece of feedback, and translate it into clear, prioritized product insights. You don’t just relay requests—you pattern-match across accounts and tell us what to build and why.
• Shape the product roadmap. Work directly with the CEO and engineering to define what we build next. Write feature briefs, validate ideas with customers, and pressure-test priorities. You’ll have more context on what our users actually need than anyone, and we expect you to use it.
• Vibe code solutions. You don’t need to be an engineer, but you will build things. Use AI coding tools—Cursor, Replit, Claude—to prototype internal tools, spin up customer-facing dashboards, create automations, and ship quick fixes without waiting on engineering. If you can describe what you need, you can build it.
• Build and manage success systems. Design onboarding playbooks, health scoring, and renewal workflows. If a process can be automated or systematized, you’ll be the one to do it—using Hub Spot, AI tools, and whatever else gets the job done.
• Get on calls. Customer kickoffs, QBRs, support escalations, product feedback sessions. You’re comfortable talking to compliance officers, GCs, and CMOs, and you know how to make a regulated buyer feel confident in what we’re building.
• Track and report on customer health. Own the metrics—NRR, churn, adoption, time-to-value. Build dashboards, flag risks early, and drive the internal conversation on how we keep and grow our accounts.
• Test new positioning and use cases. As you see how customers actually use Warrant, you’ll spot opportunities to expand into new workflows, personas, and verticals. Bring those insights back and help us act on them.
• Travel. Customer on-sites, industry conferences, prospect meetings. Up to 15%.

• ~2 years of experience in customer success, product management, account management, or a generalist role at a startup or high-growth company. You’ve worn multiple hats and you liked it. You don’t need a perfect…