Practice Director- AIOps Consulting

Practice Director- AIOps Consulting Remote - United StatesJR
012832

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty – Reliability – Curiosity – Collaboration – Passion

The Practice Director – AIOps Consulting is a senior market-facing leadership role responsible for commercializing, delivering, and scaling Ensono’s AIOps consulting services. This role owns the AIOps consulting portfolio end-to-end—from service definition and go-to-market execution through client delivery and realized outcomes.

The Practice Director is accountable not only for what is sold, but for how AIOps services are delivered in the field. This includes hands-on involvement in early and strategic engagements, delivery model design, and ensuring AIOps offerings are repeatable, high-quality, and commercially sound.

This is not a pure delivery or internal product role. It is a builder-practioner-leader role focused on shaping offerings, telling a compelling AIOps story, enabling sales, and direct participation in client engagements while simultaneously shaping the AIOps consulting business.

• Own the AIOps consulting services portfolio, including service definitions, value propositions, and target use cases across observability, incident reduction, predictive operations, automation, and operational intelligence.
• Translate Ensono’s internal AIOps platforms, tooling, and IP into clearly packaged, sellable offerings with defined scope, outcomes, and adoption paths.
• Drive clarity around what is sellable today vs. emerging tomorrow, reducing friction between innovation and revenue.
• Define and evolve service roadmaps aligned to client demand, market trends, and Ensono’s broader managed services and cloud strategies.

• Partner with Sales, Marketing, and Solutions teams to shape AIOps go-to-market strategy, messaging, and sales enablement.
• Serve as a senior presales leader—supporting opportunity shaping, solution design, client workshops, and executive presentations.
• Help define packaging, pricing, and commercial models for AIOps consulting offerings.
• Act as a visible internal and external AIOps spokesperson, clearly articulating Ensono’s point of view and differentiation.

• Act as a trusted advisor to client executives on AIOps strategy, operating model evolution, and AI-enabled operations.
• Translate complex AIOps and AI concepts into clear business outcomes such as cost reduction, MTTR improvement, resiliency, and operational scalability.
• Lead or participate in executive briefings, strategy sessions, and roadmap discussions with key clients.
• Act as a trusted advisor through the full lifecycle—from initial AIOps strategy through implementation and operationalization.
• Remain actively involved beyond deal close to ensure adoption, value realization, and client confidence.

• Own delivery accountability for AIOps consulting engagements, ensuring solutions are delivered to scope, quality, timeline, and commercial commitments.
• Serve in active roles on key engagements (e.g., Engagement Sponsor, Solution Lead, or Executive Delivery Owner), particularly for early, complex, or strategic AIOps implementations.
• Guide delivery teams through critical design decisions, operational trade-offs, and client escalations related to AIOps adoption.
• Ensure AIOps services integrate effectively with Ensono’s managed services, cloud operations, and platform teams.

• Define and evolve…