Child Support - Senior Project Manager

The NC Department of Health and Human Services (NCDHHS)/Child Support requires a Senior Project Manager for a Child Support System Enhancement Effort.

The Child Support System Enhancement Effort aims to migrate critical functionality from a legacy mainframe system to a modern, web‑based platform. This initiative will improve scalability, security, and user experience while ensuring compliance with state and federal regulations. The modernization effort involves re‑engineering business processes, implementing new technologies, and integrating with existing systems in an Agile development environment
. As the Senior Project Manager, you will plan the work, keep teams organized, and make sure everyone involved understands what needs to be done and when. You will work closely with DHHS staff, stakeholders, partners, and vendors to keep the project on track, solve issues, and maintain alignment as the system continues to grow and improve.

• Lead full‑cycle project planning by defining scope, building detailed work plans, creating integrated schedules, and mapping dependencies to ensure all teams are aligned on priorities, timelines, and deliverables.
• Drive project execution by coordinating cross‑functional teams, monitoring progress against plan, resolving obstacles, and ensuring work is completed on time, within scope, and at the expected quality level.
• Maintain strong communication with DHHS staff, technical teams, business partners, and vendors by facilitating meetings, documenting decisions, tracking action items, and ensuring continuous alignment across stakeholders.
• Proactively identify and assess risks, issues, and system dependencies, clearly communicating impacts to schedule, scope, and budget. Lead development of mitigation strategies and contingency plans to keep the project stable and moving forward.
• Oversee budgets and schedules by tracking progress, analyzing variance, and forecasting resource and funding needs. Adjust plans and priorities as necessary to maintain project performance and compliance with state requirements.
• Lead quality assurance activities by driving requirement reviews, test planning, system validation, and defect resolution to ensure all deliverables meet user, technical, and regulatory expectations prior to release.
• Deliver clear, timely, and actionable project status communications to leadership, including progress updates, key risks, issues, decisions required, and upcoming milestones to support informed decision‑making.

• Project Leadership & Delivery – Leading complex, multiphase IT projects from planning through execution, monitoring, and closeout; managing PMO processes, governance, documentation, and reporting for initiatives.
• Technical Project & Systems Management – Managing large‑scale technology modernization, legacy system migration, and system integration projects; overseeing web‑based application development, system enhancements, and platform updates; coordinating with cross‑functional technical teams, architects, developers, stakeholders, vendors, and QA.
• Planning, Forecasting & Estimation – Developing detailed roadmap, project plans, work breakdown structures, and integrated schedules; performing effort, cost, and resource estimations; forecasting and modeling future needs for long‑term technical initiatives; managing budgets, tracking variances, and adjusting plans to maintain schedule and cost baselines.
• Risk, Issue & Change Management – Identifying, analyzing, and mitigating risks, issues, and dependencies across systems; leading cross‑team problem‑solving and implementing mitigation or contingency strategies; supporting structured change management, release readiness, and stakeholder impact assessments.
• Agile Delivery & Team Collaboration – Working in Agile environments and guiding Agile teams through sprint planning, backlog refinement, and iterative delivery; applying Agile practices to support transparency, velocity, and continuous improvement.
• Tools & Technology Proficiency – Experienced user of project management and collaboration tools including JIRA, Microsoft Project, and Microsoft…