Incident & Problem Manager
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-03-12
Listing for:
Sunrise Systems
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, IT Support
Job Description & How to Apply Below
Job Title:
Incident & Problem Manager
Job :
25-07033
Location:
Raleigh, NC
Duration: 03 Months On Contract
Incident & Problem Manager
Seeking an experienced Incident & Problem Manager with 4-6 years in Incident Management and a strong understanding of ITIL principles. The role focuses on managing IT incidents, conducting root cause analyses, and improving service quality.
Key Responsibilities:
- Oversee incident resolution, prioritization, and escalation.
- Conduct trend analysis and post-mortems to prevent recurring issues.
- Establish and enforce SLAs for incident response.
- Collaborate with cross-functional teams and serve as an escalation point for major incidents.
- Develop and maintain incident & problem management processes using Service Now.
- Implement and improve best practices in problem management.
Must-Haves:
- 4-6 years of Incident Management experience
- Strong ITIL knowledge (certification preferred)
- Proficiency in Service Now and MS Office Suite
- Excellent communication and leadership skills
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