Site Reliability Engineer

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US $69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

Lenovo is building Quantum
, a next‑generation hybrid AI platform that spans Windows, Android, and cloud. As part of this initiative, we are growing the reliability engineering organization that powers Qira
, Lenovo’s cross‑device Personal AI.

We are hiring Site Reliability Engineers (SREs) to strengthen the reliability, observability, and operational excellence of Qira’s AI systems across device, edge, and cloud. Depending on your strengths, you may be aligned to areas such as Observability, Operations, or Service Reliability.

Qira works with the speed and creativity of a startup inside Lenovo—you’ll help build foundational systems with clarity, ownership, and modern engineering practices.

On-site in Chicago, IL. Hybrid (3 days on-site, 2 days remote)

As an SRE, you may be responsible for a subset of the following, depending on team placement and skill alignment:

• Support the reliability, availability, and performance of distributed systems across cloud, edge, and device environments.
• Help define, measure, and monitor SLI and SLO for core Qira services.
• Identify reliability risks and collaborate with senior engineers on mitigation plans.

• Participate in on‑call rotations and assist with incident response and post‑incident reviews.
• Contribute improvements to runbooks, automation, and tooling that reduce alert noise and operational toil.
• Help enhance detection, alerting, and response workflows.

• Implement and improve telemetry using Open Telemetry, Grafana, and related tools.
• Build dashboards and tools that improve visibility into system health and AI service behavior.
• Ensure observability data is complete, accurate, and actionable.

• Support safe, reliable deployment workflows including canaries, staged rollouts, and automated rollbacks.
• Assist in improving CI/CD systems and deployment tooling.

• Work closely with senior SREs, Dev Ops engineers, AI/ML teams, and platform engineers.
• Contribute to reliability reviews, operational readiness checks, and cross‑team projects.
• Advocate for modern SRE and Dev Ops practices within the organization.

• 4+ years of experience in Site Reliability Engineering, Dev Ops, Platform Engineering, or production systems operations.
• Bachelor’s Degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
• Foundational experience supporting distributed systems in production.
• Ability to write scripts or tools in Python, Go, Bash, or similar languages.
• Solid understanding of Linux systems, networking basics, and system performance fundamentals.
• Experience with cloud platforms (Azure preferred, AWS or GCP acceptable).
• Familiarity with monitoring/observability (metrics, logs, tracing).
• Experience with containers and Kubernetes.

• Experience with Open Telemetry instrumentation and telemetry pipelines.
• Hands‑on experience with Grafana, Prometheus, Loki, or Tempo.
• Exposure to AI/ML systems, inference services, or data‑intensive workloads.
• Experience contributing to CI/CD processes and deployment automation.
• Familiarity with hybrid architectures spanning device, edge, and cloud.
• Passion for…