IVR Administrator
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-03-08
Listing for:
US Tech Solutions
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
Technical Support, IT Business Analyst, Systems Administrator, IT Consultant
Job Description & How to Apply Below
Resource to help support Contact Center applications including IVR, Self-Service, Workforce Optimization, and Integration components.
Regular tasks will include:
- Application configuration
- User account provisioning
- Business-as-usual operational requests
Required Skills
- Direct hands‑on experience and understanding of Five9 VCC, IVA self‑service, and related vendor APIs
- Experience and understanding of workforce management application administration
Desired Skills
- Call Center Technology (e.g., Genesys, Five9, Verint, Aspect, NICE)
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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