Senior Professional Services Consultant

Job Description

Join the Legal Tech Revolution  you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients.

If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in one of the office locations listed below and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work‑life balance.

Available Office Locations: Austin | Boston | Chicago | New Jersey | Philadelphia | Raleigh

As the Senior Professional Services Consultant within the Foundation Firm Intelligence business at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting‑edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

• Implementing Litera software for customers, including both onboarding and value-added services
• Delivering services as outlined in SOWs and other requirements documents
• Managing moderately complex projects independently
• Ensuring all project deliverables are delivered on time and on target, and projects conclude successfully with high customer satisfaction
• Providing product, consultative, and business analyst expertise to customers and prospective customers
• Keeping all project constituents informed of project status
• Mitigating project risks and issues
• Managing project scope and communicating scope overage risks proactively to customers
• Demonstrating expertise in assigned products
• Providing high-quality written materials as part of customer projects
• Providing pre‑sales and post‑implementation assistance as needed

• 5+ years of experience in legal technology with experience at a law firm and/or legal tech SaaS company required
• Comprehensive understanding of the law firm technology ecosystem, including how core systems integrate and interact, and insight into emerging legal tech trends
• Demonstrated ability to manage enterprise‑level projects and coordinate team efforts
• Thrives in agile environments where priorities shift rapidly in response to market opportunities and customer needs, consistently maintaining focus, flexibility, and effectiveness amid change
• Ability to strategically balance external customer needs with internal business objectives, ensuring solutions drive client success while supporting scalable, efficient, and sustainable company outcomes
• Passion for driving customer success with excellent communication skills and a tenacious approach to problem‑solving
• Strong MS Office skills including advanced knowledge of Word, Excel, and Power Point
• Experience with Foundation or other law firm experience management solutions preferred
• Experience working with law firm marketing, business development and/or knowledge management teams preferred
• Willingness to travel on an occasional basis

• The company culture:
  We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees:
  Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference‑makers in the legal world and amplifying…