Mid-Senior Project Manager - SaaS

Mid/Senior Project Manager / Technical Implementation Lead (SaaS | Public Services Tech)

Location: Raleigh, NC or Maine preferred (Remote First with willingness to meet once a month)

MUST Haves: SaaS experience, Startup experience, passion for working for small, nimble, tech organizations.

A growing SaaS technology provider in the public-services ecosystem is looking for a hands-on, technically fluent Project Manager to lead customer implementations and keep cross‑functional delivery on track. This is an opportunity to join a small but scaling team where your work has a direct impact on internal alignment, customer outcomes, and the evolution of the product.

As a Project Manager / Implementation Lead, you will guide customers through end‑to‑end onboarding while coordinating across engineering, product, data, and customer‑facing teams. You'll manage timelines, anticipate risks, and ensure technical work moves forward—whether it's a data migration, an integration build, workflow configuration, or coordinating cross‑team dependencies.

• Drive project planning, execution, and delivery across multiple customer implementations
• Keep engineering, product, and data teams aligned and accountable
• Maintain proactive timelines and structure for complex technical work
• Run internal standups, customer check‑ins, and cross‑functional syncs
• Identify risks early and keep all parties coordinated toward realistic commitments

• Oversee Project Management of technical projects relating to data migrations, data mapping, validation, and reconciliation
• Support system configuration, workflow setup, and integration requirements
• Translate technical details into clear plans for both internal and external stakeholders
• Partner with Solutions Engineering on pre‑ and post‑sales technical scoping

• Serve as the primary point of execution during onboarding
• Clearly communicate expectations, progress, blockers, and tradeoffs
• Ensure customers understand how technical work impacts timelines and deliverables

• Utilize project and delivery tools such as Jira, Confluence, Asana, or Monday

Required:

• 2-6+ years in SaaS project management, technical project coordination, or implementation
• Must have experience in a SaaS environment - plus if you have Gov Tech experience
• Startup or early‑stage company experience
• Strong understanding of data migrations, integrations, system setup, and technical dependencies
• Experience working closely with engineering, product, and customer‑facing teams
• Ability to run multiple projects at once in a dynamic, evolving environment
• Strong communication skills - translating between technical and non‑technical audiences
• Comfortable owning timelines, structure, and cross‑team coordination in a fast‑paced setting
• Familiarity with tools like Jira, Confluence, , or Asana

• Work directly with leadership and influence delivery processes from the ground up – this is a smaller but growing organization so you will have the ability to grow alongside the company and see a real impact of the work you are doing.
• High‑visibility role with long‑term growth into broader oversight
• Join a company scaling rapidly in an essential public‑services technology space
• Impactful mission supporting vulnerable populations via modern technology
• Chance to build structure where it doesn't fully exist yet – your ideas matter