Senior ServiceNow Administrator

Senior Service Now Administrator
We are looking for a Certified Service Now Administrator experienced with policy and procedural tasking as applies to Service Now Administration.

The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.

Service Now Administration certification preferred

List of tasks to be performed:
General admin/operations support functions:

• Incident Management

• Problem Management

• Change Management

• Service Catalog

• Service Level Management

• Asset Management

• Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations

• Confirm that the configurations conform to USPS Standards

• Perform application support activities as specified

• Provide new development requirements as needed

• Document and verify the work being done meets Standards

• Unit Test the systems and provide SIT/CAT plans/assistance

• Act as an escalation point for Service Now Support for end user related inquiries or consultation of the Service Now Application system.

• Perform application and end user support as required; perform SME Service Now customer support

• Monitor IT Service Now emails and Incident tickets requesting technical assistance

• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB

• Implement assigned Change Requests

• Perform monthly Service Now audit activities as defined

• Change Management operations support for Service Now

• Administrative and operations support for Service Now suite of services

Planning and design of new applications and configurations implemented, including:

• Design and implementation of Organization group roles pertaining to each defined Organization

• Design and Implementation of Change Coordinator groups (if needed)

• Performance evaluation and monitoring

• New application integration

• Change Management oversight

• Service Now education/training

• Risk Management oversight

• Operations, maintenance, and management of Service Now platform

• System interfaces, eBonding & internal services (i.e., eAccess)

• Service Now Performance monitoring

• Service Now foundation data updates

• Monthly Service Now SOX audits

• CAT/Functionality tests prior to production implementations

• New application integration

o A minimum of eight (8) to twelve (12) years’ relevant experience.
o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
o Typically performs all functional duties independently.
o

Note:

Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.