IT Regional Support Technician

Description:

IMPORTANT:
Suppliers should not submit workers whose physical residence is within the following states due to Intuitive tax and operating entity structure:
Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.
Please interpret this as Intuitive policy to which all suppliers are required to comply.

*** Important Notes to supplier:*** (US)
- Sub-vending not allowed - Worker need to be on your direct W2.
- Need to do a proper-pre technical screening
- Need to have recruiter screening summary on top of resume.
- Including Skill matrix and Writeup from worker on these skills is a plus.
- All past projects should have Durations and locations.
- Current location must be mentioned on the resume.

Actual Title of the role: IT Regional Support Technician - Contingent
Duration:
Ongoing
Contract/possibility for conversions:
Based on performance and business need
Max  :
per hour
Onsite/Hybrid/Remote:
Onsite
Only Locals/Non locals can be submitted:
Local only to Greater Raleigh/Durham, NC area.
Mode of interview:
Zoom
No of rounds of interview: 3

Possible travel to Atlanta or Memphis area to train

*** THIS IS 100% ONSITE. THERE IS NO REMOTE OPPORTUNITY**
* Primary Function of Position
The IT Regional Support Technician is an onsite position responsible for supporting hardware and software for engineering, manufacturing lines and corporate users by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, AV, network switches and various software used to support business functions engineering and manufacturing process.

This is a full-time role to support the Raleigh and Chapel Hill sites, approx. 100 users total. Both sites will be consolidating into 1 site in Durham by mid 2025. Typical shift is Mon-Fri 8am-5pm with occasional overtime, weekend, and on call support as required by the business or management.

Essential

Job Duties

• Respond onsite to requests for IT assistance directly from site users or as escalated from Tier I or II support. This includes entering manufacturing areas, labs and clean rooms while adhering to guidelines and requirements

• Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed

• Document, follow, and maintain processes, best practices, knowledge bases, and training materials

• Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware

• Manage or participate in various assigned projects as needed

• Ensure company and departmental goals are met completely and on time

• Communicate with management to provide timely reporting of issues, status, and resolutions

• Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion

• Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment

• Use system imaging infrastructure to build and deploy new computers

• Install, configure, and setup hardware and software, troubleshoot issues

• Conduct and maintain inventory counts to ensure accuracy and compliance with processes

Required Skills and Experience

• Associate degree or equivalent work experience is required

• At least 3 years' experience in a customer-facing role supporting a Windows operating system computing

• Demonstrable troubleshooting skills using a methodical approach

• Well-developed customer service, time management, and organizational skills

• Excellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability

• Attention to detail when following instructions and writing documentation

• Strong knowledge of Microsoft Operating Systems required

• Strong knowledge of Linux Operating Systems required

• Experience supporting an Active Directory environment and various business applications

• Understanding of Organizational Units (OUs), Group Policy Objects (GPOs),…